# Getting Help

Thanks for using **ToolsConnector**. Please route your question to the right
place so it gets answered as quickly as possible.

## 💬 Usage questions — GitHub Discussions

For "how do I…", "is this the right approach for…", or general usage
questions, open a thread in **[Discussions](https://github.com/sachinshelke/ToolsConnector/discussions)**.
That's where the community answers faster than the maintainer alone can.

Good fits:
- "What's the right way to handle multi-tenant credentials?"
- "Has anyone connected ToolsConnector to <framework X>?"
- "Which connector best matches <use case>?"

## 🐛 Bug reports — GitHub Issues

If something is **broken** — an exception, incorrect return value,
parameter that doesn't do what the docstring promises — open a
**[Bug Report issue](https://github.com/sachinshelke/ToolsConnector/issues/new?template=bug_report.md)**
so it shows up on the maintainer's triage queue.

Please include:
- Minimal reproducer (10-line Python script preferred)
- Full traceback
- Connector name + action name
- Python version + ToolsConnector version (`pip show toolsconnector`)

## ✨ Feature requests — GitHub Issues

New capability ideas go to **[Feature Request issues](https://github.com/sachinshelke/ToolsConnector/issues/new?template=feature_request.md)**.

## 🔌 New connector requests — GitHub Issues

A standard template exists for **[requesting a connector for a tool we don't
cover yet](https://github.com/sachinshelke/ToolsConnector/issues/new?template=new_connector.md)**.

## 🔒 Security vulnerabilities — DO NOT open a public issue

See **[SECURITY.md](../SECURITY.md)**. The preferred path is GitHub's
**[Private Vulnerability Reporting](https://github.com/sachinshelke/ToolsConnector/security/advisories/new)**.

## 📅 Response time expectations

- **Security reports:** acknowledged within 48h, see SECURITY.md for timeline
- **Bug reports:** triaged within ~1 week, high-severity bugs get same-day turnaround
- **Feature/connector requests:** reviewed in batches; see [ROADMAP.md](../ROADMAP.md)
- **Discussion questions:** community-driven; the maintainer participates when able

Please don't re-open closed issues — open a new one with a link to the
closed one so the history is easy to follow.
