CRM & Support

# Freshdesk Connector

Connect to Freshdesk helpdesk to manage support tickets, contacts, and conversations.

$pip install "toolsconnector[freshdesk]"
23
Actions
CRM & Support
Category
Free
Apache 2.0

## All 23 Actions

Action | Description | Parameters | Returns
--- | --- | --- | ---
`add_note` | Add a note to a ticket | ticket_id, body | `FreshdeskNote`
`create_company ⚠` | Create a new company | name [domains, description] | `FreshdeskCompany`
`create_contact ⚠` | Create a new contact | name, email | `FreshdeskContact`
`create_ticket ⚠` | Create a new support ticket | subject, description, email [priority, status] | `FreshdeskTicket`
`delete_ticket ⚠` | Delete a Freshdesk ticket | ticket_id | `bool`
`get_agent` | Get a single agent by ID | agent_id | `FreshdeskAgent`
`get_company` | Get a single company by ID | company_id | `FreshdeskCompany`
`get_contact` | Get a single contact by ID | contact_id | `FreshdeskContact`
`get_ticket` | Get a single ticket by ID | ticket_id | `FreshdeskTicket`
`list_agents` | List agents in Freshdesk | [limit] | `list`
`list_canned_responses` | List canned responses | — | `list`
`list_companies` | List companies in Freshdesk | [limit, page] | `PaginatedList[FreshdeskCompany]`
`list_contacts` | List contacts | [limit, page] | `PaginatedList[FreshdeskContact]`
`list_email_configs` | List email configurations | — | `list`
`list_groups` | List agent groups in Freshdesk | — | `list`
`list_satisfaction_ratings` | List satisfaction ratings | [limit, page] | `PaginatedList[dict[str, Any]]`
`list_ticket_fields` | List ticket fields in Freshdesk | — | `list`
`list_tickets` | List support tickets | [status, priority, limit, page] | `PaginatedList[FreshdeskTicket]`
`merge_tickets ⚠` | Merge multiple tickets into one | primary_id, secondary_ids | `bool`
`reply_to_ticket ⚠` | Reply to a ticket | ticket_id, body | `FreshdeskReply`
`search_tickets` | Search tickets using Freshdesk query language | query | `PaginatedList[FreshdeskTicket]`
`update_contact` | Update an existing contact | contact_id [name, email] | `FreshdeskContact`
`update_ticket` | Update an existing ticket | ticket_id [status, priority] | `FreshdeskTicket`

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