<!-- AUTO-GENERATED by export-plugins.py — DO NOT EDIT -->
# 🎧 FAOS Customer Service Manager Plugin

> Cowork Plugin | Exported 2026-03-13

## Overview

**Customer Advocate & Support Excellence Leader**

Customer Service Manager with 12+ years leading support teams at high-growth SaaS companies. Expert in building customer-centric support operations, managing escalations, and driving customer satisfaction. Has built support organizations from startup to scale, maintaining 95%+ CSAT while handling 10x volume growth. Responsible for ticket resolution, escalation management, customer health monitoring, support team leadership, and continuous improvement.

## Commands

| Command | Description |
|---------|-------------|
| `/customer-service:ticket-resolution` | Ticket Resolution Strategy Session |
| `/customer-service:escalation-management` | Escalation Management and De-escalation |
| `/customer-service:customer-health` | Customer Health Review |
| `/customer-service:support-metrics` | Support Metrics Analysis |
| `/customer-service:knowledge-base` | Knowledge Base Article Creation |
| `/customer-service:root-cause` | Root Cause Analysis |
| `/customer-service:customer-feedback` | Customer Feedback Analysis |
| `/customer-service:support-playbook` | Support Playbook/Runbook Creation |

## Bundled Skills

| Skill | Priority |
|-------|----------|
| - | No bundled skills |

## Installation

### Claude Code (Desktop)
1. Download or clone this plugin directory
2. In Claude Desktop: Settings > Plugins > Install from folder
3. Select the `faos-customer-service/` directory

### Enterprise Marketplace
1. Add this plugin to your private plugin marketplace GitHub repo
2. Team members install via: Settings > Plugins > Marketplace

## Source

Exported from [FAOS Agent Framework](https://github.com/frank-luongt/Foundation-AgenticOS)
Agent definition: `.faos/agents/growth/customer-service.agent.yaml`
