User journey · CareAgents

The synthetic track, first session

The synthetic track, first session One person's first session on the synthetic track, the track the first outside tester will walk; the real-record path is not walkable until #168 is decided. Walked once on 2026-09-05 by an agent over HTTP against the deployed app, not by a person in a browser: no dead ends, sign-up to first answer in under twenty seconds. The trough is approval: the reply says form generation is not built while the PDF is already generated and secured (#645). Sentiment is the team's reading of that walk. Replace this curve with the first human tester's. STAGE 1 Sign up STAGE 2 Sample records STAGE 3 Create an agent STAGE 4 Ask STAGE 5 Read the proposal STAGE 6 Approve HIGH NEUTRAL LOW ACTIONS TOUCHPOINTS GUARDRAIL Email code, then passkey careagents web no PHI stored here Tap the sample patient connect tiles synthetic only, no consent Name, voice, specialty new-agent modal no PHI stored here Ask three plain questions chat · text redacted read · audit row Read the drafted form action rail card proposal only, no execution Confirm the intake form approve page step-up · human gate · audit SAYS NOT BUILT, PDF EXISTS PAGE REBRANDS MID-FLOW LEGEND Sentiment, one HTTP walk Trough stage Friction (#645)

One person's first session on the synthetic track, the track the first outside tester will walk; the real-record path is not walkable until #168 is decided. Walked once on 2026-09-05 by an agent over HTTP against the deployed app, not by a person in a browser: no dead ends, sign-up to first answer in under twenty seconds. The trough is approval: the reply says form generation is not built while the PDF is already generated and secured (#645). Sentiment is the team's reading of that walk. Replace this curve with the first human tester's.