# Support

## Getting Help

| Channel | Use for |
|---------|---------|
| [Documentation](https://docs.snapotter.com/) | Setup guides, configuration, API reference, tool usage |
| [Discord](https://discord.gg/hr3s7HPUsr) | Quick questions, troubleshooting, community discussion |
| [GitHub Discussions](https://github.com/snapotter-hq/snapotter/discussions) | Longer-form questions, ideas, show-and-tell |

## Reporting Problems

| Problem | Where to report |
|---------|----------------|
| Bug (something is broken) | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=bug_report.yml) |
| Feature request or idea | [GitHub Discussions](https://github.com/snapotter-hq/snapotter/discussions/new?category=ideas) |
| Wrong or missing translation | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=translation.yml) |
| Documentation problem | [GitHub Issues](https://github.com/snapotter-hq/snapotter/issues/new?template=documentation.yml) |
| Security vulnerability | [Private advisory](https://github.com/snapotter-hq/snapotter/security/advisories/new) (never a public issue) |

## Before Opening an Issue

1. Check the [documentation](https://docs.snapotter.com/) for your question
2. Search [existing issues](https://github.com/snapotter-hq/snapotter/issues) for duplicates
3. Make sure you are running the latest version

## Response Times

We are a small team. Expect responses within 7 days for issues. Discord is faster for quick questions but not guaranteed.
