{
  "version": "fak-policy/v1",
  "posture": "fail_closed",
  "allow": [
    "create_support_ticket",
    "read_customer_record",
    "read_corp_kb",
    "transfer_to_human_agents"
  ],
  "allow_prefix": [
    "read_",
    "get_",
    "search_",
    "list_",
    "lookup_",
    "find_"
  ],
  "deny": {
    "delete_account": "POLICY_BLOCK",
    "export_customer_data": "POLICY_BLOCK",
    "refund_payment": "POLICY_BLOCK",
    "rotate_credentials": "POLICY_BLOCK",
    "send_customer_email": "POLICY_BLOCK",
    "transfer_funds": "POLICY_BLOCK"
  },
  "self_modify_globs": [
    ".git/",
    ".dos/",
    "policy.json",
    "customer-support-readonly-policy.json",
    "/etc/",
    "id_rsa"
  ],
  "redact_fields": [
    "password",
    "secret",
    "api_key",
    "token",
    "authorization",
    "ssn"
  ],
  "safe_sinks": [
    "transfer_to_human_agents"
  ],
  "sources": {
    "fetch_url": "untrusted",
    "read_corp_kb": "trusted_local",
    "read_customer_record": "trusted_local"
  },
  "arg_rules": [
    {
      "tool": "create_support_ticket",
      "arg": "body",
      "max_bytes": 4000,
      "reason": "OVERSIZE"
    }
  ]
}
