---
scenario: onboarding-interviews
skill: discover-interview-synthesis
family: discovery
created: 2026-06-14
---

# Scenario: 5 onboarding interviews for a team scheduling tool

This is the INPUT brief for an output-quality eval. The skill arm and the control arm each receive
everything below (and nothing else about how to do the work) and produce an interview-synthesis
artifact for it. Judges never see this header. The input is RAW interview notes; synthesis is the
skill's job.

## Research context

**Product:** a team scheduling / shift-planning tool for hourly workforces (retail, hospitality).
**Research goal:** understand why new manager accounts often go quiet in the first two weeks.
**Method:** 5 remote interviews with managers who signed up in the last 30 days, ~30 min each.

## Raw notes by participant

**P1 - cafe manager, 8 staff, signed up but barely used:**
- "I built the first schedule and then my staff didn't see it. Turns out they never downloaded the
  app, so I just went back to the group chat."
- Spent 40 min on the first schedule. "It was fiddly but fine once I got it."
- Didn't know there was a way to send a text invite to staff.

**P2 - retail shift lead, 22 staff, active:**
- "The import from my spreadsheet saved me. If I'd had to type 22 people in I'd have quit."
- Wants the staff to confirm shifts. "Half the value is knowing they actually saw it."
- "Honestly the notifications are the whole product for me."

**P3 - restaurant owner, 15 staff, churned:**
- "I couldn't tell if it was sending texts or not. I sent a schedule and three people said they never
  got it, so I stopped trusting it."
- Found settings confusing. "Too many toggles I didn't understand."

**P4 - gym manager, 6 staff, active but frustrated:**
- "Setup took a whole evening. Adding people one by one was painful."
- "Once it's set up it's great, but getting there is the problem."
- Loves that staff can swap shifts.

**P5 - hotel front-desk supervisor, 30 staff, quiet after week 1:**
- "My staff are older and not all of them have smartphones, so the app-only thing didn't work for a
  chunk of my team."
- "I needed a printable version and couldn't find one fast."
- Did say the schedule builder itself was "the best one I've tried."

## What the team wants from the synthesis

Patterns across participants, evidence-backed insights, and prioritized recommendations for the
onboarding experience. The audience is the product team and the head of growth.
