---
type: email
from: Qdrant Cloud <no-reply@qdrant.io>
subject: Updates to our Data Processing and Service Level Agreement
received: 2026-03-11 19:21:27
date_header: Wed, 11 Mar 2026 13:45:21 +0000
priority: normal
status: awaiting_approval
uid: 45374
---

## Email Content

**From:** Qdrant Cloud <no-reply@qdrant.io>
**Subject:** Updates to our Data Processing and Service Level Agreement
**Date:** Wed, 11 Mar 2026 13:45:21 +0000

### Body (preview)

[https://0tm94.mjt.lu/img2/0tm94/0e538972-d06a-4660-b5e6-b3b9bf5ce176/content]







Dear Customer,



Qdrant's Cloud Data Processing Agreement (DPA) and Service Level Agreement (SLA) are being updated. Transparency is a core part of how we operate at Qdrant, and we want to keep you informed about these changes.



Updated Data Processing Agreement (DPA)



We have updated our Cloud Data Processing Agreement [https://cloud.qdrant.io/dpa] to reflect regulatory developments and evolving best practices in data protection and security. The updated DPA:



 * Improves clarity and structure, including definitions, roles, and processing details

 * Reflects the latest EU Standard Contractual Clauses (SCCs), as well as applicable UK and Swiss requirements

 * Enhances transparency around security measures and sub-processor governance, aligned with independently audited controls (e.g. SOC 2 Type II)



As part of our compliance obligations, we are also informing you about newly engaged service providers that may process personal data:



 * Inflection.io - used for B2B marketing attribution and analytics

 * Orb - used for usage-based billing and customer account operations



These providers may process a limited set of personal data, such as name, business email address, or billing information, strictly for their intended purposes. An up-to-date overview of our data-processing disclosures and service providers is available in our Trust Center [https://qdrant.to/trust-center].



If you have any questions about the DPA, please contact our privacy team at privacy@qdrant.com.



Updated Service Level Agreement (SLA)



We have also updated our Service Level Agreement [https://cloud.qdrant.io/sla] to strengthen our commitment to reliability and customer support. The updated SLA introduces:



 * Stronger uptime guarantees, including a new Premium Multi-AZ Tier for enhanced resilience

 * Clearer definitions for downtime, maintenance windows, and supported versions

 * Improve

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