---
type: email
from: apiltamang <notifications@github.com>
subject: [openai/openai-agents-python] Prompt the handed model to begin a

 structured conversation. (Issue #1428)
received: 2026-03-05 10:02:04
date_header: Mon, 11 Aug 2025 19:10:06 -0700
priority: normal
status: awaiting_approval
uid: 27236
---

## Email Content

**From:** apiltamang <notifications@github.com>
**Subject:** [openai/openai-agents-python] Prompt the handed model to begin a

 structured conversation. (Issue #1428)
**Date:** Mon, 11 Aug 2025 19:10:06 -0700

### Body (preview)

apiltamang created an issue (openai/openai-agents-python#1428)



### Question

I'm having this issue which I think leads to a very detrimental end-user experiences. Just happened to two potential clients who were demoing interactions with an agent system based on the OpenAI Realtime API.



There is a 'customer_service_agent' who hands off to a 'delivery form agent', the latter of who specializes in taking a delivery via a structured form-like conversation. The interaction right around the handoff goes like so:







```

Agent CustomerServiceAgent started.



10:55:35

role='user' transcript='Yeah, I'd like to get more details from someone.'



10:55:35

Agent handoff from: CustomerServiceAgent to: DeliveryFormAgent



10:55:35

message='type='function_call' status='completed' name='transfer_to_deliveryformagent' arguments={} output=Handed off to DeliveryFormAgent'



10:55:35

Agent DeliveryFormAgent ended.



10:55:35

Agent DeliveryFormAgent started.



10:55:37

role='assistant' transcript='I’ll connect you with someone who can assist further. Thanks for reaching out!'



10:55:37

Agent DeliveryFormAgent ended.

```









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