# Incident Public Statement Skill

A public statement is judged in seconds: does it acknowledge the problem, take responsibility, and tell people
what to do? This skill writes that statement — honest, human, and specific — avoiding both the legalese that
reads as evasion and the over-promising that creates the next problem. (Need the whole coordinated response,
not just the statement? Use [`pr-crisis-response`](../pr-crisis-response/SKILL.md).)

## Working from a brief

Given a one-line incident description, **produce the full statement anyway** — infer the likely impact and next
steps, label assumptions, and clearly bracket only the genuinely incident-specific facts the user must confirm
before publishing (numbers, dates, scope). Never refuse for missing detail; flag legally sensitive claims for review.

## Required Inputs

Ask for these only if they aren't already provided (else infer and label):

- **What happened** — the incident, when it started/was discovered, and current status.
- **Who's affected and how** — scope and the concrete impact on them.
- **What you're doing** — the response so far and what's next.
- **What affected people should do** — the specific action (reset password, watch for X, no action needed).
- **Voice & constraints** — tone, and anything legal/regulatory you can't yet say.

## Output Format

### Public Statement: [incident]

**Statement (publish-ready)** — in this order:
1. **Acknowledge** — name the issue plainly in the first sentence; don't bury it.
2. **What happened** — a brief, factual account (confirmed only); say what's still being investigated.
3. **Impact** — who/what is affected, specifically and honestly.
4. **What we're doing** — the actions taken and underway, with accountability (no blame-shifting).
5. **What you should do** — the clear next step for affected people, or "no action needed" if true.
6. **Our commitment** — that you'll share an update by a stated time, and how to get help/contact.

Then provide:
- **Short version** — 2–3 sentences for social / status page / SMS.
- **Notes** — bracketed facts to confirm before publishing, and any line flagged for legal review.

## Quality Checks

- [ ] The first sentence acknowledges the issue directly — no warm-up, no burying
- [ ] Only confirmed facts are stated; open items are named as "under investigation"
- [ ] It takes responsibility without speculating on cause or shifting blame
- [ ] Affected people get a clear, specific action (or an honest "no action needed")
- [ ] It commits to a next update by a stated time
- [ ] Both a full and a short version are provided; sensitive claims flagged for review

## Anti-Patterns

- [ ] Do not open with self-congratulation or context-setting — lead with the acknowledgement
- [ ] Do not use evasive legalese ("issues may have impacted some users") when you can be specific
- [ ] Do not speculate on cause or promise outcomes you can't guarantee
- [ ] Do not state numbers/scope you haven't confirmed — bracket them for confirmation
- [ ] Do not omit what the reader should actually do next

## Based On

Incident communication practice — prompt acknowledgement, factual transparency, accountability, and clear guidance for affected people.
