# PRD: [Feature name]

> Fill-in skeleton. Each placeholder says what "good" looks like. Delete the blockquote hints as you fill them.

**Status:** Draft · **Author:** [you] · **Last updated:** [date] · **Reviewers:** [names + role]

## 1. Overview

**Problem Statement:**
> 2-3 sentences, from the user's perspective, with a number in them. "Support agents waste 2.3 hours/day switching tools" — not "our tooling is fragmented".

**Proposed Solution:**
> 2-3 sentences, high level. If it needs a diagram to make sense, link one — don't write architecture here.

**Success Metrics:**
| Metric | Baseline (today) | Target | When measured |
|---|---|---|---|
| | | | |
> 3-5 rows max. Every target has a baseline — see references/success-metrics-guide.md. Include one guardrail metric that must NOT get worse.

## 2. Context & Background

**Why now:** [the forcing event — declining metric, competitor move, expiring contract, strategic bet]

**Strategic alignment:** [the company/team objective this serves, quoted, not paraphrased]

**Research summary:** [3-5 findings with sample size and source links]

## 3. User Stories

**US[n]: [name]**
As a [user type], I want to [action] so that [benefit].

Acceptance criteria:
- [ ] [observable, testable behaviour]
- [ ] [edge case behaviour]

> 3-7 stories. If a story has no acceptance criteria you can test, it's a theme, not a story.

## 4. Requirements

**Functional**
| ID | Requirement | Priority |
|---|---|---|
| F1 | | P0 / P1 / P2 |

**Non-functional**
- Performance: [number, e.g. "p95 load < 800ms"]
- Security/privacy: [data touched, access rules]
- Accessibility: [standard, e.g. WCAG 2.2 AA]

## 5. Design & UX

- Mocks: [link]
- Key flows: [list]
- Error/empty/loading states: [where they're specified]

## 6. Technical Considerations

- Dependencies: [systems/teams this needs]
- Risks: [risk → mitigation]
> What it touches and what could break — not how to build it. Implementation lives in the tech spec.

## 7. Rollout

| Phase | Scope | Gate to next phase |
|---|---|---|
| MVP | | |
| Phase 2 | | |

## 8. Open Questions

| Question | Owner | Needed by |
|---|---|---|

## 9. Appendix

[research links, related docs, competitive notes]
