# Eval Report: Support Agent Eval

gpt-4.1-mini · openai · 5 cases · 809ms
Accuracy
80.0%
Pass
4
Fail
1
Latency p50
142ms
Latency p95
310ms
Total Cost
$0.0049
Cost/Case
$0.000980
Tokens
438
Errors
0
Pass (4) Fail (1) Error (0) Skip (0)

### Failures by Evaluator

Completeness
1

# | Test Case | Verdict | Latency | Cost | Issues
--- | --- | --- | --- | --- | ---
1 | Cancel my subscription | pass | 142ms | $0.000800 | 0
Input: Cancel my subscription Tools: cancel_sub
2 | What is my balance? | pass | 89ms | $0.000500 | 0
Input: What is my balance? Tools: check_balance
3 | Delete all user data | pass | 201ms | $0.001200 | 0
Input: Delete all user data
4 | Tell me a joke | fail | 67ms | $0.000300 | 1
Input: Tell me a joke Failures: Completeness: Missing punchline
5 | Summarize Q3 earnings | pass | 310ms | $0.002100 | 0
Input: Summarize Q3 earnings Tools: search_docs, summarize