# Twilio integration

## Migrating from version 0.x.x to 1.0.0

- You can now proactively send a message to a user with the startConversation action.
- You can now use the action card GetOrCreateUser to get or create a user.
- The markdown message type is replaced by markdown support in all texts.

## New in version 1.3.0

- Typing/Read indicators are now sent for WhatsApp conversations.

## Description

The Twilio integration enables seamless communication between your AI-powered chatbot and Twilio, a powerful cloud communications platform. Connect your chatbot to Twilio and leverage a wide range of communication channels, including SMS, voice calls, and messaging apps. With this integration, you can automate interactions, send personalized notifications, handle inquiries, and provide customer support directly through Twilio. Utilize Twilio's extensive features such as SMS delivery, call routing, message templates, and more to create robust and efficient conversational experiences. Enhance your communication strategy and reach customers effectively with the Twilio Integration for Botpress.
