The Intercom integration empowers your conversational AI by seamlessly integrating Botpress with Intercom's powerful customer messaging platform. Connect your AI-powered chatbot to Intercom and engage with your customers in real-time through personalized conversations. With this integration, you can automate customer support, handle inquiries, collect feedback, and nurture leads directly within Intercom. Leverage Intercom's features such as live chat, user segmentation, event tracking, and in-app messaging to deliver exceptional customer experiences. Streamline your customer communication and take your conversational AI to new heights with the Intercom Integration for Botpress.

## Migration from 1.x to 2.x

The Intercom integration now supports the `getOrCreateConversation` and `getOrCreateUser` actions, allowing you to proactively start conversations with Intercom users.

### Key notes

- New action cards: `getOrCreateConversation` and `getOrCreateUser`.
- Made `adminId` optional within the manual configuration.
