# Handoff brief — skeleton

Fill each section; keep it to what the next person needs to act. Delete the
parenthetical hints in your output.

## Customer Context
(name / id, plan or tier, history that bears on this issue)

## Issue
(the problem in 1–2 plain sentences, from the customer's point of view)

## Resolution Steps Taken
(what was tried, in order, each with its outcome — past tense; "nothing yet" if so)

## Current Status
(open / waiting on customer / blocked / escalated — and on whom; one line)

## Recommended Next Action
(the single most useful next step, and why — concrete and owned)
