Workflow contract
What this starter gives you
- Scans support inbox queries on a schedule
- Flags old threads with no outbound response
- Creates escalation tasks and posts a digest
01-30 · Foundation set
SLA Guardian
Escalation digest for customer conversations at risk of SLA breach.
gogtodoistslack
Measure the first run
Key KPI
- SLA breach rate
- Median first response time
Trust boundary
Security notes
- Start with draft/escalation mode (no auto replies).
- Keep OAuth scopes minimal.
Start safely
Read the guide, inspect the sample, then run a narrow draft.
Verify the listed skills, use a small source window, keep output draft-only, and add human approval before any external write or outbound message.