Workflow contract
What this starter gives you
- Scans support channels for unanswered/high-friction threads
- Scores urgency by age, sentiment, and customer impact markers
- Outputs escalation digest with owners and next actions
01-30 · Foundation set
Support Escalation Digest
Detects unresolved support threads and builds an urgency-ranked escalation digest.
slacksummarizetodoist
Measure the first run
Key KPI
- SLA breach rate
- Median escalation response time
- Aging count of unresolved urgent threads
Trust boundary
Security notes
- Keep customer-sensitive context in private channels.
- Restrict scope to required support channels.
Start safely
Read the guide, inspect the sample, then run a narrow draft.
Verify the listed skills, use a small source window, keep output draft-only, and add human approval before any external write or outbound message.