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Ticket number: #{{message.request.ticket_id}}
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Sender: {{message.senderFullname}}
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{{#ifEquals message.type "text"}}
{{{msgText}}}
{{/ifEquals}}
{{#ifEquals message.type "image"}}
{{#if msgText}}
{{{msgText}}}
{{/if}}
{{/ifEquals}}
{{#ifEquals message.type "file"}}
{{message.metadata.name}}
{{/ifEquals}}
{{#ifEquals message.type "frame"}}
{{message.metadata.name}}
{{#if msgText}}
{{{msgText}}}
{{/if}}
{{/ifEquals}}
{{#if message.attributes}}
{{#if message.attributes.attachment}}
{{#if message.attributes.attachment.buttons}}
{{#each message.attributes.attachment.buttons}}
{{#ifEquals this.type "url"}}
{{this.value}}
{{else}}
{{this.value}}
{{/ifEquals}}
{{/each}}
{{/if}}
{{/if}}
{{/if}}
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