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{{/if}}

Ticket number: #{{message.request.ticket_id}}

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{{/ifEquals}} {{#ifEquals message.type "image"}} {{#if msgText}}
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{{/if}} {{/ifEquals}} {{#ifEquals message.type "file"}} {{message.metadata.name}} {{/ifEquals}} {{#ifEquals message.type "frame"}} {{message.metadata.name}} {{#if msgText}}
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{{/if}} {{/ifEquals}} {{#if message.attributes}} {{#if message.attributes.attachment}} {{#if message.attributes.attachment.buttons}} {{#each message.attributes.attachment.buttons}} {{#ifEquals this.type "url"}}
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