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New Message from a pooled ticket
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{{#ifEquals message.type "text"}}
{{{msgText}}}
{{/ifEquals}}
{{#ifEquals message.type "image"}}
{{/ifEquals}}
{{#ifEquals message.type "file"}}
{{message.metadata.name}}
{{/ifEquals}}
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Project name : {{project.name}}
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Department name : {{request.department.name}}
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From email : {{request.lead.email}}
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Contact name : {{request.lead.fullname}}
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Channel :
{{#ifEquals request.channel.name "chat21"}}
Chat
{{else}}
{{request.channel.name}}
{{/ifEquals}}
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Open
the dashboard.
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