New Ticket from Tiledesk

You are a follower of the ticket number: #{{message.request.ticket_id}}

Sender: {{message.senderFullname}}

{{{msgText}}}

{{{msgText}}}

{{/if}} {{/ifEquals}} {{#ifEquals message.type "file"}} {{message.metadata.name}} {{/ifEquals}} {{#ifEquals message.type "frame"}} {{message.metadata.name}} {{#if msgText}}

{{{msgText}}}

{{/if}} {{/ifEquals}} {{#if message.attributes}} {{#if message.attributes.attachment}} {{#if message.attributes.attachment.buttons}} {{#each message.attributes.attachment.buttons}} {{#ifEquals this.type "url"}}

Project name : {{project.name}}

Department name : {{message.request.department.name}}

Source page : {{message.request.sourcePage}}

Contact name : {{message.request.lead.fullname}}

Channel : {{#ifEquals message.request.channel.name "chat21"}} Chat {{else}} {{message.request.channel.name}} {{/ifEquals}}

Priority : {{message.request.priority}}

Tiledesk