---
summary: "Orbit: procurement workflow software (requests → approvals → supplier onboarding → POs). Plans: Starter, Growth, Enterprise. Team lanes and open operating questions as of May 2026."
usage_mode: auto
sort_order: 0
tags:
  - company-context
  - product
  - plans
  - team-lanes
  - procurement
refs:
  - orbit-plan-segment-normalization
  - orbit-procurement-qualifying-actions
---

# Orbit Company Overview

**Source:** Notion - Orbit Demo Home / Company Overview + Orbit Demo Home (root), last edited 2026-05-07

## What Orbit Sells

Orbit sells procurement workflow and spend-control software. The core value proposition: route purchase requests, collect approvals, onboard suppliers, and issue purchase orders without turning every exception into a status hunt.

**Primary buyers:** Finance, Procurement, Business Operations.
**Daily users:** department admins, office managers, IT leads, legal ops partners - anyone who has to get a vendor through the building.

## Product Workflow

1. Requester submits a purchase request
2. Approval routing collects the right decision
3. Supplier invite and onboarding happen before work starts
4. Purchase order is created from the approved request
5. Renewal handoff keeps the relationship from drifting

## Plans

| Plan | Target customer |
|---|---|
| **Starter** | Teams moving out of spreadsheet tracking |
| **Growth** | Default mid-market plan |
| **Enterprise** | Multiple approval policies, parent/child account structures, heavier renewal coordination |

**Legacy alias:** `pro_plus` in older notes means Growth. Treat as Growth unless Sales Ops says otherwise. See `orbit-plan-segment-normalization` for the data-layer normalization rule.

## Team Lanes

| Team | Responsibilities |
|---|---|
| Product | Requester onboarding, supplier onboarding, approval routing, PO workflow quality |
| Growth | Activation, self-serve conversion |
| Sales Ops | Account segmentation, plan mapping, contracts, handoff hygiene |
| Customer Success | Implementation, support escalations, account health, renewal risk |
| Finance | Billing, close, board prep |
| Data | Cross-functional support for all departments |
| Executive | Company priorities, weekly operating review |

## Open / Unsettled Questions (as of May 2026)

- Whether supplier onboarding stays fully inside Product or splits more work with CS for larger accounts.
- Whether Growth is still the right default-plan language in sales materials.
- How renewal handoff works when Sales Ops updates account segment late in-quarter.
- Implementation handoff template decision still pending.
- Renewal risk review agenda should not live only in meeting notes.

## Common Customer Pain Points (Pre-Sale)

- "We have too many request paths."
- "Approvals happen, but no one can explain the state of the request."
- "Supplier onboarding is split across three teams."
- "Renewals are visible too late."
- "People keep asking Finance for status because there is nowhere better to look."
