# Operations Management References

## Professional Organizations and Standards Bodies

### APICS (Association for Supply Chain Management)
- **Website**: https://www.ascm.org
- **CPIM Certification**: Certified in Planning and Inventory Management
- **CSCP Certification**: Certified Supply Chain Professional
- **CLTD Certification**: Certified in Logistics, Transportation and Distribution
- **SCOR Model**: Supply Chain Operations Reference model framework
- **Dictionary of Operations Management Terms**: Industry-standard terminology reference

### ASQ (American Society for Quality)
- **Website**: https://asq.org
- **CQE Certification**: Certified Quality Engineer
- **CMQ/OE Certification**: Certified Manager of Quality/Organizational Excellence
- **CSSBB Certification**: Certified Six Sigma Black Belt
- **CQA Certification**: Certified Quality Auditor
- **Quality Body of Knowledge**: Comprehensive quality management reference

### Institute of Industrial and Systems Engineers (IISE)
- **Website**: https://www.iise.org
- **Industrial Engineering Body of Knowledge**: Comprehensive IE reference
- **Lean Certification**: Lean enterprise certification programs
- **Six Sigma Certification**: Industrial engineering focused Six Sigma credentials

### Project Management Institute (PMI)
- **Website**: https://www.pmi.org
- **PMBoK Guide**: Project Management Body of Knowledge
- **PMP Certification**: Project Management Professional
- **Agile Practice Guide**: Agile methodologies reference

### International Organization for Standardization (ISO)
- **Website**: https://www.iso.org
- **ISO 9001:2015**: Quality Management Systems Requirements
- **ISO 14001:2015**: Environmental Management Systems
- **ISO 45001:2018**: Occupational Health and Safety
- **ISO 31000:2018**: Risk Management Guidelines

### Shingo Institute
- **Website**: https://shingo.org
- **Shingo Model**: Enterprise excellence assessment framework
- **Shingo Prize**: Recognition for operational excellence
- **Shingo Publication Series**: Thought leadership on operational excellence

## Foundational Texts and Seminal Works

### Lean Operations and Toyota Production System

#### Ohno, T. (1988)
- **Title**: Toyota Production System: Beyond Large-Scale Production
- **Publisher**: Productivity Press
- **ISBN**: 978-0915299140
- **Significance**: Foundational text on TPS by its principal architect
- **Key Concepts**: Just-in-time, autonomation, waste elimination, continuous flow

#### Womack, J.P. & Jones, D.T. (2003)
- **Title**: Lean Thinking: Banish Waste and Create Wealth in Your Corporation
- **Publisher**: Free Press
- **ISBN**: 978-0743249270
- **Significance**: Definitive guide to lean principles beyond manufacturing
- **Key Concepts**: Five lean principles, value stream thinking, lean enterprise

#### Womack, J.P., Jones, D.T., & Roos, D. (1990)
- **Title**: The Machine That Changed the World
- **Publisher**: Free Press
- **ISBN**: 978-0743299794
- **Significance**: MIT study that introduced "lean production" to the West
- **Key Concepts**: Comparative analysis of automotive manufacturing systems

#### Liker, J.K. (2004)
- **Title**: The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0071392310
- **Significance**: Comprehensive explanation of Toyota's management philosophy
- **Key Concepts**: 14 principles, 4P model (Philosophy, Process, People, Problem Solving)

#### Rother, M. & Shook, J. (2003)
- **Title**: Learning to See: Value Stream Mapping to Create Value and Eliminate Muda
- **Publisher**: Lean Enterprise Institute
- **ISBN**: 978-0966784305
- **Significance**: Practical guide to value stream mapping
- **Key Concepts**: Current state mapping, future state design, implementation planning

#### Rother, M. (2009)
- **Title**: Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0071635233
- **Significance**: Deep dive into Toyota's improvement and coaching routines
- **Key Concepts**: Improvement kata, coaching kata, scientific thinking

#### Imai, M. (1986)
- **Title**: Kaizen: The Key to Japan's Competitive Success
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0075543329
- **Significance**: Introduction of kaizen philosophy to Western audiences
- **Key Concepts**: Continuous improvement, gemba, standardization

#### Shingo, S. (1985)
- **Title**: A Revolution in Manufacturing: The SMED System
- **Publisher**: Productivity Press
- **ISBN**: 978-0915299034
- **Significance**: Foundational work on rapid changeover techniques
- **Key Concepts**: Single Minute Exchange of Die, setup reduction methodology

### Six Sigma and Statistical Quality Control

#### Harry, M. & Schroeder, R. (2000)
- **Title**: Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations
- **Publisher**: Currency
- **ISBN**: 978-0385494380
- **Significance**: Comprehensive introduction to Six Sigma methodology
- **Key Concepts**: DMAIC, statistical thinking, breakthrough improvement

#### Pyzdek, T. & Keller, P. (2018)
- **Title**: The Six Sigma Handbook (5th Edition)
- **Publisher**: McGraw-Hill
- **ISBN**: 978-1260121827
- **Significance**: Definitive reference for Six Sigma practitioners
- **Key Concepts**: Complete DMAIC toolkit, statistical methods, project management

#### Montgomery, D.C. (2019)
- **Title**: Introduction to Statistical Quality Control (8th Edition)
- **Publisher**: Wiley
- **ISBN**: 978-1119399308
- **Significance**: Standard textbook for statistical process control
- **Key Concepts**: Control charts, process capability, design of experiments

#### Wheeler, D.J. & Chambers, D.S. (2010)
- **Title**: Understanding Statistical Process Control (3rd Edition)
- **Publisher**: SPC Press
- **ISBN**: 978-0945320692
- **Significance**: Practical guide to SPC implementation
- **Key Concepts**: Control chart interpretation, process behavior charts

#### Deming, W.E. (1986)
- **Title**: Out of the Crisis
- **Publisher**: MIT Press
- **ISBN**: 978-0262541152
- **Significance**: Foundational work on quality management philosophy
- **Key Concepts**: 14 points for management, system of profound knowledge

#### Juran, J.M. & Godfrey, A.B. (1998)
- **Title**: Juran's Quality Handbook (5th Edition)
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0070340039
- **Significance**: Comprehensive quality management reference
- **Key Concepts**: Quality trilogy, project-by-project improvement

### Theory of Constraints

#### Goldratt, E.M. & Cox, J. (2014)
- **Title**: The Goal: A Process of Ongoing Improvement (30th Anniversary Edition)
- **Publisher**: North River Press
- **ISBN**: 978-0884271956
- **Significance**: Foundational novel introducing TOC concepts
- **Key Concepts**: Constraint management, throughput, bottleneck identification

#### Goldratt, E.M. (1997)
- **Title**: Critical Chain
- **Publisher**: North River Press
- **ISBN**: 978-0884271536
- **Significance**: Application of TOC to project management
- **Key Concepts**: Critical chain scheduling, buffer management, resource contention

#### Goldratt, E.M. (1990)
- **Title**: The Theory of Constraints
- **Publisher**: North River Press
- **ISBN**: 978-0884270867
- **Significance**: Formal presentation of TOC methodology
- **Key Concepts**: Five focusing steps, thinking processes, throughput accounting

#### Dettmer, H.W. (2007)
- **Title**: The Logical Thinking Process: A Systems Approach to Complex Problem Solving
- **Publisher**: ASQ Quality Press
- **ISBN**: 978-0873897235
- **Significance**: Comprehensive guide to TOC thinking processes
- **Key Concepts**: Current reality trees, future reality trees, conflict resolution

#### Schragenheim, E. & Dettmer, H.W. (2000)
- **Title**: Manufacturing at Warp Speed: Optimizing Supply Chain Financial Performance
- **Publisher**: CRC Press
- **ISBN**: 978-1574442939
- **Significance**: TOC application to manufacturing and supply chain
- **Key Concepts**: Simplified DBR, supply chain management, buffer management

### Operations Strategy and Management

#### Slack, N. & Lewis, M. (2017)
- **Title**: Operations Strategy (5th Edition)
- **Publisher**: Pearson
- **ISBN**: 978-1292162584
- **Significance**: Comprehensive operations strategy textbook
- **Key Concepts**: Operations contribution, trade-offs, competitive priorities

#### Hayes, R.H. & Wheelwright, S.C. (1984)
- **Title**: Restoring Our Competitive Edge: Competing Through Manufacturing
- **Publisher**: Wiley
- **ISBN**: 978-0471051596
- **Significance**: Classic work on manufacturing strategy
- **Key Concepts**: Product-process matrix, manufacturing capabilities

#### Skinner, W. (1969)
- **Title**: "Manufacturing - Missing Link in Corporate Strategy"
- **Journal**: Harvard Business Review
- **Significance**: Foundational article on operations strategy
- **Key Concepts**: Focused factory, strategic role of operations

#### Chase, R.B., Jacobs, F.R., & Aquilano, N.J. (2017)
- **Title**: Operations and Supply Chain Management (15th Edition)
- **Publisher**: McGraw-Hill
- **ISBN**: 978-1259666100
- **Significance**: Leading operations management textbook
- **Key Concepts**: Comprehensive operations management coverage

#### Heizer, J. & Render, B. (2020)
- **Title**: Operations Management: Sustainability and Supply Chain Management (13th Edition)
- **Publisher**: Pearson
- **ISBN**: 978-0135173626
- **Significance**: Widely adopted operations management textbook
- **Key Concepts**: Sustainability integration, supply chain perspective

### Quality Management

#### Crosby, P.B. (1979)
- **Title**: Quality Is Free: The Art of Making Quality Certain
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0451625854
- **Significance**: Influential work on quality cost economics
- **Key Concepts**: Zero defects, cost of quality, quality improvement process

#### Feigenbaum, A.V. (1991)
- **Title**: Total Quality Control (4th Edition)
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0070203549
- **Significance**: Foundational work on total quality management
- **Key Concepts**: Total quality control, quality systems, organization-wide quality

#### Taguchi, G. (1986)
- **Title**: Introduction to Quality Engineering
- **Publisher**: Asian Productivity Organization
- **ISBN**: 978-9283310846
- **Significance**: Introduction of Taguchi methods for quality engineering
- **Key Concepts**: Loss function, robust design, parameter design

#### Evans, J.R. & Lindsay, W.M. (2019)
- **Title**: Managing for Quality and Performance Excellence (10th Edition)
- **Publisher**: Cengage Learning
- **ISBN**: 978-1337405393
- **Significance**: Comprehensive quality management textbook
- **Key Concepts**: TQM principles, Baldrige criteria, quality tools

### Supply Chain and Inventory Management

#### Chopra, S. & Meindl, P. (2018)
- **Title**: Supply Chain Management: Strategy, Planning, and Operation (7th Edition)
- **Publisher**: Pearson
- **ISBN**: 978-0134731889
- **Significance**: Leading supply chain management textbook
- **Key Concepts**: Supply chain strategy, network design, coordination

#### Silver, E.A., Pyke, D.F., & Thomas, D.J. (2016)
- **Title**: Inventory and Production Management in Supply Chains (4th Edition)
- **Publisher**: CRC Press
- **ISBN**: 978-1466558618
- **Significance**: Comprehensive inventory management reference
- **Key Concepts**: Inventory models, demand forecasting, production planning

#### Simchi-Levi, D., Kaminsky, P., & Simchi-Levi, E. (2021)
- **Title**: Designing and Managing the Supply Chain (4th Edition)
- **Publisher**: McGraw-Hill
- **ISBN**: 978-1260084863
- **Significance**: Strategic supply chain management perspective
- **Key Concepts**: Supply chain design, risk management, strategic alliances

### Process Improvement and Reengineering

#### Hammer, M. & Champy, J. (2006)
- **Title**: Reengineering the Corporation: A Manifesto for Business Revolution
- **Publisher**: Harper Business
- **ISBN**: 978-0060559533
- **Significance**: Foundational work on business process reengineering
- **Key Concepts**: Radical redesign, process orientation, IT enablement

#### Harrington, H.J. (1991)
- **Title**: Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0070267688
- **Significance**: Practical guide to process improvement
- **Key Concepts**: Process qualification, streamlining, continuous improvement

#### George, M.L. (2002)
- **Title**: Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed
- **Publisher**: McGraw-Hill
- **ISBN**: 978-0071385213
- **Significance**: Integration of Lean and Six Sigma methodologies
- **Key Concepts**: Lean Six Sigma synergies, process speed and quality

## Thought Leaders and Pioneers

### Quality Management Pioneers

#### W. Edwards Deming (1900-1993)
- **Contribution**: System of Profound Knowledge, 14 Points for Management
- **Impact**: Transformed Japanese manufacturing quality, statistical thinking
- **Key Works**: "Out of the Crisis", "The New Economics"
- **Organizations**: Deming Institute (deming.org)

#### Joseph M. Juran (1904-2008)
- **Contribution**: Quality trilogy (planning, control, improvement), Pareto principle
- **Impact**: Managerial approach to quality, quality handbook
- **Key Works**: "Juran's Quality Handbook", "Managerial Breakthrough"
- **Organizations**: Juran Institute

#### Philip B. Crosby (1926-2001)
- **Contribution**: Zero defects, quality is free concept
- **Impact**: Quality improvement process, cost of quality
- **Key Works**: "Quality Is Free", "Quality Without Tears"

#### Armand V. Feigenbaum (1922-2014)
- **Contribution**: Total Quality Control concept
- **Impact**: Organization-wide quality systems, quality as competitive strategy
- **Key Works**: "Total Quality Control"

#### Kaoru Ishikawa (1915-1989)
- **Contribution**: Cause-and-effect diagram (fishbone), quality circles
- **Impact**: Japanese quality movement, participative quality improvement
- **Key Works**: "What Is Total Quality Control? The Japanese Way"

#### Genichi Taguchi (1924-2012)
- **Contribution**: Taguchi methods, quality loss function, robust design
- **Impact**: Design of experiments for quality, parameter optimization
- **Key Works**: "Introduction to Quality Engineering"

### Lean and TPS Pioneers

#### Taiichi Ohno (1912-1990)
- **Contribution**: Toyota Production System architect
- **Impact**: Just-in-time manufacturing, waste elimination, kanban
- **Key Works**: "Toyota Production System"

#### Shigeo Shingo (1909-1990)
- **Contribution**: SMED, poka-yoke, non-stock production
- **Impact**: Quick changeover, error proofing, flow production
- **Key Works**: "A Revolution in Manufacturing: The SMED System"

#### James P. Womack
- **Contribution**: Lean thinking, lean enterprise concepts
- **Impact**: Popularizing lean beyond Toyota, industry transformation
- **Key Works**: "The Machine That Changed the World", "Lean Thinking"
- **Organizations**: Lean Enterprise Institute (lean.org)

#### Daniel T. Jones
- **Contribution**: Lean thinking, value stream analysis
- **Impact**: Lean implementation frameworks, industry research
- **Key Works**: "The Machine That Changed the World", "Lean Thinking"
- **Organizations**: Lean Enterprise Academy

#### Jeffrey K. Liker
- **Contribution**: Toyota Way principles, lean culture
- **Impact**: Understanding Toyota's management philosophy
- **Key Works**: "The Toyota Way", "Toyota Culture"

#### Mike Rother
- **Contribution**: Toyota Kata, value stream mapping
- **Impact**: Improvement routines, coaching practices
- **Key Works**: "Learning to See", "Toyota Kata"

### Theory of Constraints Pioneer

#### Eliyahu M. Goldratt (1947-2011)
- **Contribution**: Theory of Constraints, thinking processes
- **Impact**: Constraint management, throughput accounting
- **Key Works**: "The Goal", "Critical Chain", "It's Not Luck"
- **Organizations**: Goldratt Institute, TOC-ICO (tocico.org)

### Six Sigma Pioneers

#### Mikel Harry (1951-2017)
- **Contribution**: Six Sigma methodology development at Motorola
- **Impact**: DMAIC framework, statistical methods integration
- **Key Works**: "Six Sigma: The Breakthrough Management Strategy"

#### Bill Smith (1929-1993)
- **Contribution**: Six Sigma concept originator at Motorola
- **Impact**: Statistical quality improvement, 3.4 DPMO target

### Operations Strategy Pioneers

#### Wickham Skinner (1924-2019)
- **Contribution**: Manufacturing strategy, focused factory concept
- **Impact**: Strategic importance of operations, trade-off decisions
- **Key Works**: "Manufacturing - Missing Link in Corporate Strategy"

#### Robert H. Hayes
- **Contribution**: Manufacturing strategy frameworks
- **Impact**: Product-process matrix, strategic capabilities
- **Key Works**: "Restoring Our Competitive Edge"

#### Steven C. Wheelwright
- **Contribution**: Manufacturing strategy, product development
- **Impact**: Strategic operations management, process choice
- **Key Works**: "Restoring Our Competitive Edge"

## Academic Journals

### Operations Management Journals

#### Journal of Operations Management
- **Publisher**: Elsevier (APICS)
- **ISSN**: 0272-6963
- **Focus**: Empirical research in operations management
- **Impact Factor**: High (top-tier OM journal)

#### Production and Operations Management
- **Publisher**: Wiley (POMS Society)
- **ISSN**: 1059-1478
- **Focus**: Theory and practice of production/operations
- **Impact Factor**: High (top-tier OM journal)

#### Manufacturing & Service Operations Management
- **Publisher**: INFORMS
- **ISSN**: 1523-4614
- **Focus**: Operations research applications in manufacturing and services
- **Impact Factor**: High (top-tier OM journal)

#### International Journal of Operations & Production Management
- **Publisher**: Emerald
- **ISSN**: 0144-3577
- **Focus**: Strategic and tactical operations management
- **Impact Factor**: High

#### International Journal of Production Economics
- **Publisher**: Elsevier
- **ISSN**: 0925-5273
- **Focus**: Production systems, supply chain, logistics
- **Impact Factor**: High

#### International Journal of Production Research
- **Publisher**: Taylor & Francis
- **ISSN**: 0020-7543
- **Focus**: Manufacturing systems, production planning
- **Impact Factor**: High

### Quality Management Journals

#### Quality Management Journal
- **Publisher**: ASQ
- **ISSN**: 1068-6967
- **Focus**: Quality management research and practice

#### International Journal of Quality & Reliability Management
- **Publisher**: Emerald
- **ISSN**: 0265-671X
- **Focus**: Quality systems, reliability engineering

#### Total Quality Management & Business Excellence
- **Publisher**: Taylor & Francis
- **ISSN**: 1478-3363
- **Focus**: TQM research and applications

#### Quality Engineering
- **Publisher**: Taylor & Francis
- **ISSN**: 0898-2112
- **Focus**: Statistical quality methods, reliability

### Supply Chain Journals

#### Journal of Supply Chain Management
- **Publisher**: Wiley
- **ISSN**: 1523-2409
- **Focus**: Supply chain strategy and management

#### Supply Chain Management: An International Journal
- **Publisher**: Emerald
- **ISSN**: 1359-8546
- **Focus**: Supply chain theory and practice

#### International Journal of Logistics Management
- **Publisher**: Emerald
- **ISSN**: 0957-4093
- **Focus**: Logistics and supply chain research

## Online Resources and Communities

### Educational Platforms

#### MIT OpenCourseWare - Operations Management
- **URL**: https://ocw.mit.edu
- **Content**: Free course materials from MIT Sloan
- **Topics**: Operations strategy, supply chain, quality management

#### Coursera Operations Management Courses
- **URL**: https://www.coursera.org
- **Providers**: Wharton, INSEAD, University of Illinois
- **Topics**: Operations management, supply chain, Six Sigma

#### edX Operations Management Programs
- **URL**: https://www.edx.org
- **Providers**: MIT, Georgia Tech, Rochester
- **Topics**: Supply chain analytics, operations research

### Professional Communities

#### Lean Enterprise Institute
- **URL**: https://www.lean.org
- **Resources**: Lean tools, case studies, events
- **Publications**: Lean thinking resources, workbooks

#### iSixSigma
- **URL**: https://www.isixsigma.com
- **Resources**: Six Sigma articles, forums, job board
- **Community**: Practitioner discussions, certification guidance

#### TOC-ICO (Theory of Constraints International Certification Organization)
- **URL**: https://www.tocico.org
- **Resources**: TOC certification, conferences, case studies
- **Publications**: TOC body of knowledge

#### APQC (American Productivity & Quality Center)
- **URL**: https://www.apqc.org
- **Resources**: Benchmarking, best practices, process frameworks
- **Publications**: Process classification framework, research reports

### Research Databases

#### EBSCOhost Business Source
- **Access**: Institutional subscription
- **Content**: Full-text operations management articles

#### ProQuest Business
- **Access**: Institutional subscription
- **Content**: Academic journals, dissertations, working papers

#### JSTOR
- **Access**: Institutional subscription
- **Content**: Historical and current academic research

## Industry-Specific Standards and Guidelines

### Manufacturing

#### MMOG/LE (Materials Management Operations Guideline/Logistics Evaluation)
- **Publisher**: AIAG/Odette
- **Purpose**: Automotive supply chain assessment
- **URL**: https://www.aiag.org

#### APQP (Advanced Product Quality Planning)
- **Publisher**: AIAG
- **Purpose**: Product quality planning methodology
- **Application**: Automotive industry standard

#### PPAP (Production Part Approval Process)
- **Publisher**: AIAG
- **Purpose**: Production readiness verification
- **Application**: Automotive supplier requirements

### Healthcare Operations

#### Lean Healthcare
- **Resources**: Institute for Healthcare Improvement (IHI)
- **URL**: https://www.ihi.org
- **Focus**: Lean applications in healthcare settings

#### Joint Commission Standards
- **URL**: https://www.jointcommission.org
- **Purpose**: Healthcare quality and safety standards

### Service Operations

#### ITIL (Information Technology Infrastructure Library)
- **Publisher**: Axelos
- **Purpose**: IT service management best practices
- **URL**: https://www.axelos.com

#### Customer Operations Performance Center (COPC)
- **URL**: https://www.copc.com
- **Purpose**: Contact center and customer experience standards

## Software and Tool Vendors

### Enterprise Systems
- **SAP**: https://www.sap.com (ERP, supply chain, manufacturing)
- **Oracle**: https://www.oracle.com (ERP, supply chain, manufacturing)
- **Microsoft Dynamics**: https://dynamics.microsoft.com (ERP, operations)

### Quality Management Systems
- **MasterControl**: https://www.mastercontrol.com
- **Sparta Systems (Honeywell)**: https://www.spartasystems.com
- **ETQ**: https://www.etq.com

### Statistical and Analytics Tools
- **Minitab**: https://www.minitab.com (Statistical software)
- **JMP (SAS)**: https://www.jmp.com (Statistical discovery)
- **Celonis**: https://www.celonis.com (Process mining)

### Lean/Continuous Improvement Platforms
- **KaiNexus**: https://www.kainexus.com (CI software)
- **iObeya**: https://www.iobeya.com (Digital visual management)
- **Leankit (Planview)**: https://www.planview.com (Lean project management)

### Simulation and Optimization
- **AnyLogic**: https://www.anylogic.com (Multi-method simulation)
- **FlexSim**: https://www.flexsim.com (Simulation software)
- **Simio**: https://www.simio.com (Simulation and scheduling)

## Reference Categories Summary

| Category | Count | Description |
|----------|-------|-------------|
| Professional Organizations | 7 | Standards bodies, certification organizations |
| Foundational Texts | 35+ | Seminal books and publications |
| Thought Leaders | 20+ | Pioneers and influential practitioners |
| Academic Journals | 12 | Peer-reviewed research publications |
| Online Resources | 8 | Educational platforms and communities |
| Industry Standards | 8 | Sector-specific guidelines |
| Software Vendors | 15+ | Tools and technology providers |

## Citation Guidelines

When referencing materials in this operations management specialization:

1. **Books**: Author(s), Year, Title (Edition), Publisher, ISBN
2. **Journal Articles**: Author(s), Year, Title, Journal Name, Volume(Issue), Pages
3. **Standards**: Organization, Standard Number, Year, Title
4. **Online Resources**: Organization, Resource Title, URL, Access Date

## Version History

| Version | Date | Author | Changes |
|---------|------|--------|---------|
| 1.0 | 2024-01-23 | Babysitter AI | Initial creation of operations management references |

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*This reference documentation supports the Operations Management specialization within the Babysitter AI process framework.*
