# Business Analysis and Consulting - Processes Backlog

## Phase 2 Implementation Backlog

This document outlines the key processes to be implemented for the Business Analysis and Consulting specialization. Each process is designed to support business analysts, consultants, and change management professionals in delivering measurable business value.

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## Requirements Elicitation and Documentation

### 1. Requirements Elicitation Workshop

- **Process ID**: `ba-requirements-elicitation-workshop`
- **Description**: Facilitate structured stakeholder workshops to elicit business and functional requirements using techniques including interviews, brainstorming, prototyping, and document analysis. Produces prioritized requirements aligned with business objectives.
- **Key Artifacts**: Workshop agenda, requirements catalog, stakeholder sign-off documentation
- **Frameworks**: BABOK Elicitation and Collaboration, Volere Requirements Template
- **Estimated Complexity**: High

### 2. Business Requirements Document (BRD) Creation

- **Process ID**: `ba-brd-creation`
- **Description**: Create comprehensive Business Requirements Documents that capture business needs, objectives, scope, constraints, and success criteria. Ensures alignment between stakeholder expectations and solution delivery.
- **Key Artifacts**: BRD template, requirements traceability matrix, approval workflow
- **Frameworks**: IEEE 29148, BABOK Requirements Analysis
- **Estimated Complexity**: Medium

### 3. User Story Development

- **Process ID**: `ba-user-story-development`
- **Description**: Transform business requirements into well-formed user stories with acceptance criteria using INVEST principles. Supports agile product backlog management and sprint planning.
- **Key Artifacts**: User story templates, acceptance criteria checklist, story mapping
- **Frameworks**: Agile Business Analysis, IIBA AAC guidelines
- **Estimated Complexity**: Medium

### 4. Requirements Traceability and Baseline Management

- **Process ID**: `ba-requirements-traceability`
- **Description**: Establish and maintain requirements traceability matrices linking business objectives to functional requirements, test cases, and delivered features. Manage requirements baselines and change control.
- **Key Artifacts**: Traceability matrix, baseline documentation, change log
- **Frameworks**: BABOK Requirements Life Cycle Management, CPRE
- **Estimated Complexity**: Medium

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## Process Modeling and Analysis

### 5. BPMN Process Modeling

- **Process ID**: `ba-bpmn-process-modeling`
- **Description**: Document business processes using BPMN 2.0 notation including flow objects, connecting objects, swimlanes, and artifacts. Create current-state (AS-IS) and future-state (TO-BE) process models.
- **Key Artifacts**: BPMN diagrams, process documentation, notation reference
- **Frameworks**: BPMN 2.0 Specification, CBOK
- **Estimated Complexity**: High

### 6. Value Stream Mapping

- **Process ID**: `ba-value-stream-mapping`
- **Description**: Apply Lean value stream mapping techniques to analyze material and information flow, identify waste (muda), and design optimized future-state value streams for process improvement.
- **Key Artifacts**: Current state VSM, future state VSM, waste identification log, improvement roadmap
- **Frameworks**: Lean Six Sigma, Toyota Production System
- **Estimated Complexity**: High

### 7. SIPOC Process Definition

- **Process ID**: `ba-sipoc-process-definition`
- **Description**: Create high-level process definitions identifying Suppliers, Inputs, Process steps, Outputs, and Customers. Serves as foundation for detailed process analysis and improvement initiatives.
- **Key Artifacts**: SIPOC diagrams, process scope documents, stakeholder maps
- **Frameworks**: Six Sigma DMAIC, CBOK
- **Estimated Complexity**: Low

### 8. Process Gap Analysis

- **Process ID**: `ba-process-gap-analysis`
- **Description**: Conduct systematic analysis comparing current-state processes to desired future-state or industry benchmarks. Identify gaps, root causes, and prioritize improvement opportunities.
- **Key Artifacts**: Gap analysis matrix, root cause analysis, prioritized improvement backlog
- **Frameworks**: BABOK Strategy Analysis, Process Improvement methodologies
- **Estimated Complexity**: Medium

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## Stakeholder Analysis and Management

### 9. Stakeholder Identification and Analysis

- **Process ID**: `ba-stakeholder-analysis`
- **Description**: Identify, categorize, and analyze stakeholders using Power-Interest grids, Salience model, and influence mapping. Develop tailored engagement strategies for each stakeholder group.
- **Key Artifacts**: Stakeholder register, power-interest matrix, engagement strategy
- **Frameworks**: BABOK Business Analysis Planning, Stakeholder Theory
- **Estimated Complexity**: Medium

### 10. RACI Matrix Development

- **Process ID**: `ba-raci-matrix-development`
- **Description**: Create Responsible-Accountable-Consulted-Informed matrices to clarify roles and responsibilities across processes, projects, and organizational functions. Support governance and decision-making clarity.
- **Key Artifacts**: RACI matrix, role definitions, escalation procedures
- **Frameworks**: Project Management, Organizational Design
- **Estimated Complexity**: Low

### 11. Stakeholder Communication Planning

- **Process ID**: `ba-stakeholder-communication-planning`
- **Description**: Develop comprehensive communication plans addressing stakeholder information needs, preferred channels, frequency, and messaging. Support change initiatives and project governance.
- **Key Artifacts**: Communication plan, message templates, channel matrix
- **Frameworks**: Prosci ADKAR, Kotter's 8-Step Model
- **Estimated Complexity**: Medium

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## Solution Assessment and Validation

### 12. Business Case Development

- **Process ID**: `ba-business-case-development`
- **Description**: Create compelling business cases with problem statements, strategic alignment, options analysis, cost-benefit analysis (ROI, NPV, payback), risk assessment, and implementation recommendations.
- **Key Artifacts**: Business case template, financial models, risk register
- **Frameworks**: BABOK Strategy Analysis, McKinsey Problem-Solving
- **Estimated Complexity**: High

### 13. Solution Options Analysis

- **Process ID**: `ba-solution-options-analysis`
- **Description**: Evaluate alternative solutions against defined criteria including feasibility, cost, risk, strategic fit, and stakeholder impact. Apply structured decision-making frameworks to recommend preferred options.
- **Key Artifacts**: Options matrix, evaluation criteria, recommendation report
- **Frameworks**: BABOK Requirements Analysis, MECE Principle
- **Estimated Complexity**: Medium

### 14. User Acceptance Testing (UAT) Planning

- **Process ID**: `ba-uat-planning`
- **Description**: Design and coordinate User Acceptance Testing to validate that delivered solutions meet business requirements. Develop test scenarios, acceptance criteria, and defect management processes.
- **Key Artifacts**: UAT plan, test scenarios, acceptance criteria matrix, defect log
- **Frameworks**: BABOK Solution Evaluation, IEEE 29119
- **Estimated Complexity**: Medium

### 15. Solution Performance Assessment

- **Process ID**: `ba-solution-performance-assessment`
- **Description**: Measure and evaluate deployed solution performance against defined success criteria and KPIs. Identify improvement opportunities and provide recommendations for optimization.
- **Key Artifacts**: Performance metrics dashboard, assessment report, improvement recommendations
- **Frameworks**: BABOK Solution Evaluation, Balanced Scorecard
- **Estimated Complexity**: Medium

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## Consulting Engagement Management

### 16. Consulting Engagement Planning

- **Process ID**: `ba-consulting-engagement-planning`
- **Description**: Plan and structure consulting engagements including scope definition, deliverable specification, workplan development, resource allocation, and governance frameworks. Based on leading consulting firm methodologies.
- **Key Artifacts**: Engagement charter, workplan, governance structure, deliverable matrix
- **Frameworks**: McKinsey Problem-Solving Process, Flawless Consulting
- **Estimated Complexity**: High

### 17. Hypothesis-Driven Analysis

- **Process ID**: `ba-hypothesis-driven-analysis`
- **Description**: Apply hypothesis-driven problem-solving approach with issue trees, MECE structuring, and iterative hypothesis testing. Structure complex business problems into analyzable components.
- **Key Artifacts**: Issue trees, hypothesis log, analysis workbooks, evidence synthesis
- **Frameworks**: McKinsey Way, Pyramid Principle, BCG methodology
- **Estimated Complexity**: High

### 18. Executive Presentation and Storytelling

- **Process ID**: `ba-executive-presentation`
- **Description**: Create compelling executive presentations using the Pyramid Principle and structured storytelling. Synthesize analysis findings into actionable recommendations with clear supporting evidence.
- **Key Artifacts**: Executive presentation, recommendation summary, supporting analysis pack
- **Frameworks**: Pyramid Principle, McKinsey communication standards
- **Estimated Complexity**: Medium

### 19. Knowledge Transfer and Capability Building

- **Process ID**: `ba-knowledge-transfer`
- **Description**: Design and execute knowledge transfer programs to build client capabilities and ensure sustainable adoption of recommendations. Create documentation, training materials, and support structures.
- **Key Artifacts**: Knowledge transfer plan, capability assessment, training materials, sustainability checklist
- **Frameworks**: Consulting best practices, Adult learning principles
- **Estimated Complexity**: Medium

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## Change Management Implementation

### 20. Change Readiness Assessment

- **Process ID**: `ba-change-readiness-assessment`
- **Description**: Assess organizational readiness for change across dimensions including leadership alignment, culture, capacity, and historical change experience. Identify risks and readiness gaps requiring mitigation.
- **Key Artifacts**: Readiness assessment survey, risk register, mitigation plan
- **Frameworks**: Prosci ADKAR, McKinsey Influence Model
- **Estimated Complexity**: Medium

### 21. Change Impact Analysis

- **Process ID**: `ba-change-impact-analysis`
- **Description**: Analyze the impact of proposed changes on people, processes, technology, and organizational structure. Identify affected stakeholder groups and develop targeted intervention strategies.
- **Key Artifacts**: Impact assessment matrix, affected stakeholder map, intervention plan
- **Frameworks**: Prosci methodology, Bridges Transition Model
- **Estimated Complexity**: Medium

### 22. Change Management Strategy Development

- **Process ID**: `ba-change-management-strategy`
- **Description**: Develop comprehensive change management strategies using established frameworks. Define approach for awareness, desire, knowledge, ability, and reinforcement (ADKAR) across stakeholder groups.
- **Key Artifacts**: Change strategy document, ADKAR plans, success metrics
- **Frameworks**: Prosci ADKAR, Kotter's 8-Step Model, Lewin's Change Model
- **Estimated Complexity**: High

### 23. Training and Enablement Program Design

- **Process ID**: `ba-training-enablement-design`
- **Description**: Design training and enablement programs to build required knowledge and skills for change adoption. Develop curricula, materials, delivery approaches, and proficiency assessments.
- **Key Artifacts**: Training curriculum, learning materials, assessment instruments, delivery schedule
- **Frameworks**: ADKAR Knowledge and Ability, Adult learning theory
- **Estimated Complexity**: High

### 24. Resistance Management Planning

- **Process ID**: `ba-resistance-management`
- **Description**: Identify potential sources of resistance to change and develop proactive management strategies. Create intervention approaches for different resistance types and escalation procedures.
- **Key Artifacts**: Resistance assessment, intervention playbook, escalation matrix
- **Frameworks**: Prosci resistance management, Kotter coalition building
- **Estimated Complexity**: Medium

### 25. Change Adoption and Sustainment Tracking

- **Process ID**: `ba-change-adoption-tracking`
- **Description**: Implement metrics and tracking mechanisms to measure change adoption, sustainment, and value realization. Provide dashboards and reporting for change initiative governance.
- **Key Artifacts**: Adoption metrics dashboard, tracking reports, sustainment assessment
- **Frameworks**: Prosci reinforcement, BABOK Solution Evaluation
- **Estimated Complexity**: Medium

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## Summary

| Category | Process Count |
|----------|---------------|
| Requirements Elicitation and Documentation | 4 |
| Process Modeling and Analysis | 4 |
| Stakeholder Analysis and Management | 3 |
| Solution Assessment and Validation | 4 |
| Consulting Engagement Management | 4 |
| Change Management Implementation | 6 |
| **Total** | **25** |

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## Implementation Priority

### High Priority (Implement First)
1. Requirements Elicitation Workshop
2. BPMN Process Modeling
3. Stakeholder Identification and Analysis
4. Business Case Development
5. Consulting Engagement Planning
6. Change Management Strategy Development

### Medium Priority
7. User Story Development
8. Value Stream Mapping
9. Process Gap Analysis
10. Solution Options Analysis
11. Change Readiness Assessment
12. Hypothesis-Driven Analysis

### Standard Priority
13. BRD Creation
14. Requirements Traceability
15. SIPOC Process Definition
16. RACI Matrix Development
17. UAT Planning
18. All remaining processes

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## Dependencies and Integration Points

- **Requirements processes** integrate with Software Development and Project Management domains
- **Process modeling** connects to Enterprise Architecture and Operations
- **Stakeholder management** supports all domains and initiatives
- **Solution assessment** links to Product Management and Technology Selection
- **Consulting engagement** provides methodology foundation for all analysis work
- **Change management** integrates with HR, Training, and Communications functions

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*Document Version: 1.0*
*Created: January 2026*
*Status: Phase 2 Backlog - Ready for Implementation*
