Dale's AC Repair

# Today at the shop

Four trucks, 12 service calls, 2 jobs still need a tech.

3
Needs dispatch
1
Late risk
4
Trucks on the road
5
Parts to restock
2
Customer updates failed

## Needs a decision

Jobs Dale or the dispatcher should touch first.

3 hot
No cooling, elderly customer
Maple St. -> requested 10:00 AM
Emergency

Closest tech is Sara after her 9:30 capacitor job.

Warehouse part needed
Luis truck 3 -> fan motor missing
Parts

Customer window is 1:00-3:00. Route can swing by warehouse.

Maintenance plan callback
Oak Ridge -> customer has not confirmed
Confirm

Coworker can try one more text, then call from shop line.

## Trucks and techs

Each lane shows current job, next job, and load.

9 scheduled
Mike - truck 1

On site: AC tune-up, Cedar Ln.

On time

Next: warranty visit at 12:30. Has capacitor, filters, contactor.

Sara - truck 2

Finishing capacitor job near Maple St.

Best fit

Can take emergency after 10:20 if customer gets ETA now.

Luis - truck 3

Install follow-up, South Loop.

Tight

Fan motor missing. Add warehouse stop or move 2:30 job.

Amy - truck 4

Open from 11:15 to 1:00.

Room

Good for tune-up or second set of hands on install.

## Customer map

Where the day gets tight.

Route risk
Maple emergency
Cedar tune-up
Warehouse stop
Oak callback

## Truck stock

Restock before the next job gets missed.

5 low
Truck 3 Fan motor

Missing for 1:00 job. Warehouse has 2.

Truck 1 Filters

One left after Cedar tune-up.

Truck 2 Capacitors

Below min for afternoon calls.

## Customer updates

Messages that did not land.

2 failed
Oak Ridge No confirm

Text failed twice. Try call before sending tech.

South Loop Delay

Customer needs new ETA if warehouse stop is added.

## Coworker handoffs

Help waiting for Dale's go-ahead.

2 ready
Ask customers to confirm Ready

Send plain-English ETA texts to 3 afternoon customers.

Make a restock list Ready

Build warehouse pull sheet for trucks 1, 2, and 3.