---
title: "Inbox And Enquiries"
area: storefront
order: 2
lastUpdated: 2026-04-25
updatedBy: Codex
---

## Use This Doc For

- `/storefront/inbox`
- `/admin/storefront/inbox`

## Workflow

1. Review new inbound customer messages and requests.
2. Confirm whether the message belongs in sales follow-up, fulfilment, or support.
3. Respond or route it without losing the customer context.

## What To Watch

- enquiries that never get converted into owned follow-up work
- inbox items missing the storefront or offer context they came from
- operators using inbox as a long-term CRM instead of a response queue
