# Terms of Service

**Effective date:** March 20, 2026

These Terms of Service ("Terms") govern your use of Relaticle, an open-source CRM platform provided by Relaticle ("we", "us", "our"). By accessing or using our services, you agree to these Terms.

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## 1. Services

Relaticle provides a customer relationship management (CRM) platform available in two forms:

- **Cloud (Managed Hosting):** We host and maintain the application at app.relaticle.com. You access it through your web browser.
- **Self-Hosted:** You download and run the open-source software on your own infrastructure under the AGPL-3.0 license.

These Terms apply to the Cloud service. Self-hosted installations are governed by the [AGPL-3.0 license](https://www.gnu.org/licenses/agpl-3.0.html).

## 2. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. Notify us immediately if you suspect unauthorized access.

You must be at least 16 years old to use our services.

## 3. Your Data

You own your data. We do not claim any intellectual property rights over the data you store in Relaticle.

- **Cloud users:** Your data is stored on our servers. You can export your data at any time via the application or the REST API. If you delete your account, we will delete your data within 30 days.
- **Self-hosted users:** Your data never touches our servers. You have full control.

## 4. Acceptable Use

You agree not to:

- Use the service for any illegal purpose
- Attempt to gain unauthorized access to other users' data
- Interfere with or disrupt the service
- Upload malicious content or code
- Violate the intellectual property rights of others

We reserve the right to suspend or terminate accounts that violate these terms.

## 5. API and MCP Access

Access to the REST API and MCP server is governed by API tokens scoped to specific teams and permissions. You are responsible for keeping your API tokens secure. Revoke any token you believe has been compromised.

## 6. Pricing

Relaticle is free to use. Both the Cloud and Self-Hosted options are available at no cost. We may introduce paid features in the future, but existing free functionality will remain free.

## 7. Availability

We aim for high availability of the Cloud service but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

## 8. Limitation of Liability

The service is provided "as is" without warranty of any kind, express or implied. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

## 9. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes via email or in-app notification. Continued use of the service after changes constitutes acceptance.

## 10. Open Source

Relaticle is open-source software licensed under AGPL-3.0. The source code is available at [github.com/Relaticle/relaticle](https://github.com/Relaticle/relaticle). Contributions are welcome under the same license.

## 11. Contact

Questions about these Terms? Reach us at [Contact Us](/contact).
