Help
KKTerm Support
Get help, report a reproducible problem, request a feature, or find the documentation for a KKTerm workflow.
Never publish passwords, API keys, private keys, access tokens, unredacted host inventories, terminal output, or diagnostic bundles. Start with a sanitized description; maintainers can arrange a safer follow-up if sensitive detail is genuinely required.
Contact and issue reporting
The official support email is publish@ryantsai.com. The public KKTerm issue tracker is also suitable for usage questions, reproducible bugs, compatibility problems, and feature requests that do not contain sensitive information.
Before opening an issue
- Install the latest KKTerm release and confirm the problem still occurs.
- Search existing issues for the same symptom or error message.
- Include your KKTerm version, operating-system version, CPU architecture, and clear reproduction steps.
- Describe what you expected and what happened instead.
- Replace hostnames, usernames, paths, IP addresses, commands, and file contents with safe examples.
Documentation and downloads
Security-sensitive reports
Email publish@ryantsai.com with a non-sensitive summary. Do not post exploit details, credentials, private infrastructure information, or unredacted logs in a public issue, and do not include sensitive material until a safe handling path has been agreed.
Privacy requests
KKTerm keeps app data locally and does not operate a cloud user account, so the project normally has no copy of your saved Connections, terminal content, credentials, or local database. See the privacy choices section for local deletion and third-party provider controls. For a question about KKTerm-controlled web or support records, email publish@ryantsai.com.