# Support

This page explains where to ask questions, report bugs, and route Community Edition support work.

## Use the right channel

- **Bug report**: open an issue with reproduction steps
- **Install problem**: open an issue and include platform, Node version, and the failing command
- **Docs fix**: open an issue or pull request with the broken page and the proposed correction
- **Feature proposal**: open an issue describing the problem, constraints, and tradeoffs
- **Security issue**: do not use public issues; follow the [Security Policy](/en/how-to/contributors/security)

## Issue hygiene

Good issue reports include:

- exact command or page
- expected behavior
- actual behavior
- logs or screenshots when useful
- local environment details

## Maintainer triage labels

For the OSS beta, maintainers keep triage simple:

- `p0-install`
- `p0-workflow`
- `docs`
- `good first issue`
- `deferred`

## Maintainer operating model

- two issue triage windows per week
- one workflow-bug grooming pass per week
- one public roadmap or changelog update per week
- no AI-autonomous public moderation or community posting without human approval
