# Support

Welcome to AgentArea! We're here to help you get the most out of our AI agent platform. This document outlines the various ways you can get support and contribute to the community.

## 🆘 Getting Help

### Documentation

Before reaching out for support, please check our comprehensive documentation:

- **[Getting Started Guide](docs/GETTING_STARTED.md)** - Quick setup and first steps
- **[API Reference](docs/API_REFERENCE.md)** - Complete API documentation
- **[Troubleshooting Guide](docs/TROUBLESHOOTING.md)** - Common issues and solutions
- **[Architecture Documentation](docs/)** - Technical deep dives

### Community Support

#### GitHub Discussions
For general questions, feature requests, and community discussions:
- **[GitHub Discussions](https://github.com/agentarea/agentarea/discussions)**
- Categories:
  - 💬 **General** - General questions and discussions
  - 💡 **Ideas** - Feature requests and suggestions
  - 🙋 **Q&A** - Questions and answers
  - 📢 **Announcements** - Project updates and news
  - 🛠️ **Development** - Technical discussions for contributors

#### GitHub Issues
For bug reports and specific technical issues:
- **[GitHub Issues](https://github.com/agentarea/agentarea/issues)**
- Please use the provided issue templates
- Search existing issues before creating new ones

### Professional Support

For enterprise users and commercial deployments:

- **Email**: support@agentarea.ai
- **Enterprise Support**: enterprise@agentarea.ai
- **Response Time**: 
  - Community: Best effort
  - Enterprise: 24-48 hours (business days)

## 📋 How to Report Issues

### Bug Reports

When reporting bugs, please include:

1. **Environment Information**:
   - AgentArea version
   - Operating system
   - Python version
   - Docker version (if applicable)

2. **Steps to Reproduce**:
   - Clear, step-by-step instructions
   - Expected behavior
   - Actual behavior

3. **Additional Context**:
   - Error messages and logs
   - Screenshots (if applicable)
   - Configuration files (sanitized)

### Feature Requests

For feature requests, please provide:

1. **Use Case**: Describe the problem you're trying to solve
2. **Proposed Solution**: Your idea for how to address it
3. **Alternatives**: Other solutions you've considered
4. **Additional Context**: Any other relevant information

## 🔧 Self-Help Resources

### Common Issues

#### Installation Problems
- Check [system requirements](docs/GETTING_STARTED.md#requirements)
- Verify Docker and Docker Compose installation
- Review [troubleshooting guide](docs/TROUBLESHOOTING.md)

#### Configuration Issues
- Validate environment variables
- Check database connectivity
- Verify MCP server configurations

#### Performance Issues
- Review resource allocation
- Check database performance
- Monitor container resource usage

### Debugging Tips

#### Enable Debug Logging
```bash
# Set log level to debug
export LOG_LEVEL=DEBUG

# Or in docker-compose
LOG_LEVEL=DEBUG docker-compose up
```

#### Check Service Health
```bash
# API health check
curl http://localhost:8000/health

# Database connectivity
docker-compose exec app python -c "from libs.common.database import get_db; next(get_db())"
```

#### View Logs
```bash
# Application logs
docker-compose logs app

# Database logs
docker-compose logs postgres

# All services
docker-compose logs
```

## 🤝 Community Guidelines

### Code of Conduct
Please read and follow our [Code of Conduct](CODE_OF_CONDUCT.md).

### Communication Guidelines

- **Be respectful** and constructive in all interactions
- **Search first** before asking questions
- **Provide context** when asking for help
- **Follow up** on resolved issues
- **Help others** when you can

### Response Expectations

- **Community Support**: Best effort, typically within a few days
- **Maintainer Response**: We aim to respond to issues within a week
- **Security Issues**: See our [Security Policy](SECURITY.md)

## 📚 Learning Resources

### Tutorials and Guides
- [Getting Started Tutorial](docs/GETTING_STARTED.md)
- [Agent Development Guide](docs/)
- [MCP Integration Guide](docs/mcp_architecture.md)
- [Deployment Guide](docs/)

### Example Projects
- [Example Agents](core/examples/)
- [Sample Configurations](data/)
- [Integration Examples](docs/)

### Video Resources
- Coming soon: Video tutorials and walkthroughs
- Community-contributed content welcome

## 🛠️ Contributing

Want to help improve AgentArea? See our [Contributing Guide](CONTRIBUTING.md) for:

- Development setup
- Coding standards
- Pull request process
- Issue triage

### Ways to Contribute

- **Code**: Bug fixes, features, improvements
- **Documentation**: Guides, tutorials, API docs
- **Testing**: Bug reports, test cases
- **Community**: Answering questions, helping users
- **Translations**: Internationalization support

## 📞 Contact Information

### General Inquiries
- **Email**: hello@agentarea.ai
- **Website**: https://agentarea.ai

### Technical Support
- **Community**: [GitHub Discussions](https://github.com/agentarea/agentarea/discussions)
- **Issues**: [GitHub Issues](https://github.com/agentarea/agentarea/issues)
- **Email**: support@agentarea.ai

### Security
- **Email**: security@agentarea.ai
- **Policy**: [Security Policy](SECURITY.md)

### Business
- **Partnerships**: partnerships@agentarea.ai
- **Enterprise**: enterprise@agentarea.ai
- **Licensing**: licensing@agentarea.ai

## 🔄 Support Lifecycle

### Issue Triage Process

1. **Initial Review** (1-3 days)
   - Issue categorization
   - Priority assignment
   - Label application

2. **Investigation** (varies)
   - Reproduction attempts
   - Root cause analysis
   - Solution development

3. **Resolution** (varies)
   - Fix implementation
   - Testing and validation
   - Release planning

4. **Follow-up** (1-2 weeks)
   - User confirmation
   - Documentation updates
   - Issue closure

### Priority Levels

- **Critical**: Security vulnerabilities, data loss, system down
- **High**: Major functionality broken, significant performance issues
- **Medium**: Minor functionality issues, enhancement requests
- **Low**: Documentation, cosmetic issues, nice-to-have features

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**Thank you for using AgentArea!** Your feedback and contributions help make the platform better for everyone.