---
stable_id: skills/skills-sh-softaworks-agent-toolkit-difficult-workplace-conversations
type: skills
title: skills-sh-softaworks-agent-toolkit-difficult-workplace-conversations
summary: >-
  # Difficult Conversation Framework

  Complete guide to the three-phase framework for challenging workplace
  conversations.

  ## The Three Phases in Depth

  ### Phase 1: Preparation (40% of Success)

  Most difficult conversations fail before they start. Thorough preparation
  dramatically improves outcomes.

  #### Step 1: Clarify the Facts

  ##### What happened? (Objective)

  Write down only observable facts:

  - What did you see or hear?

  - When and where did it happen?
tags:
  - skills-sh
  - skills-sh-all-time
source_url: https://raw.githubusercontent.com/softaworks/agent-toolkit/HEAD/skills/difficult-workplace-conversations/references/conversation-framework.md
license: ""
upstream_ref: https://skills.sh/softaworks/agent-toolkit/difficult-workplace-conversations
github_stars: 1144
github_forks: 86
github_is_organization: true
retrieved_at: 2026-06-11T08:33:26.240Z
content_sha256: 7bde1cefd202a596a383e612c8bbe9746ff38fe60fbb982b087ce98b244b3139
---
