---
stable_id: skills/knowledge-work-plugins-customer-support-skills-ticket-triage-skill
type: skills
title: ticket-triage
summary: Triage incoming support tickets by categorizing issues, assigning
  priority (P1-P4), and recommending routing. Use when a new ticket or customer
  issue comes in, when assessing severity, or when deciding which team should
  handle an issue.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/ticket-triage/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/ticket-triage/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:59.499Z
content_sha256: d0e5e95443e358ad2a74811b196071d10807ca95aa20351ab5760feeecee1294
---
