# Category: Communication

| Category | Communication |
| --- | --- |
| Slug | communication |
| Count | 10 |

---
stable_id: skills/github-skill-anthropics-knowledge-work-plugins-call-prep
type: skills
title: call-prep
summary: Prepare for a customer or prospect call using Common Room signals.
  Triggers on 'prep me for my call with [company]', 'prepare for a meeting with
  [company]', 'what should I know before talking to [company]', or any call
  preparation request.
tags:
  - github-skill-search
  - source-github-code-search
  - category-communication
  - github-owner-anthropics
  - github-repo-knowledge-work-plugins
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/common-room/skills/call-prep/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/partner-built/common-room/skills/call-prep/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:45.934Z
content_sha256: 652c42776860edfa9b81c77aac0b545bb7748a708e01c001f356acc11d7e9f58
---
|/data/github-skill-anthropics-knowledge-work-plugins-call-prep|

---
stable_id: skills/github-skill-novuhq-novu-react-email
type: skills
title: react-email
summary: Use when creating HTML email templates with React components - welcome
  emails, password resets, notifications, order confirmations, newsletters, or
  transactional emails.
tags:
  - github-skill-search
  - source-github-code-search
  - category-communication
  - github-owner-novuhq
  - github-repo-novu
source_url: https://raw.githubusercontent.com/novuhq/novu/next/.agents/skills/react-email/SKILL.md
license: ""
upstream_ref: https://github.com/novuhq/novu/blob/next/.agents/skills/react-email/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:48.372Z
content_sha256: 188d1556f5601bd3dbd9f0e57f9cbba9cbd7fad1ff75a1597fa7cbe7f15a73c6
---
|/data/github-skill-novuhq-novu-react-email|

---
stable_id: skills/github-skill-resend-react-email-react-email
type: skills
title: react-email
summary: Use when creating HTML email templates with React components - welcome
  emails, password resets, notifications, order confirmations, newsletters, or
  transactional emails.
tags:
  - github-skill-search
  - source-github-code-search
  - category-communication
  - github-owner-resend
  - github-repo-react-email
source_url: https://raw.githubusercontent.com/resend/react-email/canary/skills/react-email/SKILL.md
license: ""
upstream_ref: https://github.com/resend/react-email/blob/canary/skills/react-email/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:49.583Z
content_sha256: 6316bdbe822e49f93a709e81bc011569d1a1ea20f7de78cd33ea8a0501ad79b7
---
|/data/github-skill-resend-react-email-react-email|

---
stable_id: skills/github-skill-sickn33-antigravity-awesome-skills-outlook-calendar-automation
type: skills
title: outlook-calendar-automation
summary: "Automate Outlook Calendar tasks via Rube MCP (Composio): create
  events, manage attendees, find meeting times, and handle invitations. Always
  search tools first for current schemas."
tags:
  - github-skill-search
  - source-github-code-search
  - category-communication
  - github-owner-sickn33
  - github-repo-antigravity-awesome-skills
source_url: https://raw.githubusercontent.com/sickn33/antigravity-awesome-skills/main/skills/outlook-calendar-automation/SKILL.md
license: ""
upstream_ref: https://github.com/sickn33/antigravity-awesome-skills/blob/main/skills/outlook-calendar-automation/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:49.666Z
content_sha256: c9df5ad16247b62fc0671c39b85405f4d0c5767ff7ecf7631ac1d63e1f9d03fc
---
|/data/github-skill-sickn33-antigravity-awesome-skills-outlook-calendar-automation|

---
stable_id: skills/knowledge-work-plugins-customer-support-skills-customer-escalation-skill
type: skills
title: customer-escalation
summary: Package an escalation for engineering, product, or leadership with full
  context. Use when a bug needs engineering attention beyond normal support,
  multiple customers report the same issue, a customer is threatening to churn,
  or an issue has sat unresolved past its SLA.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/customer-escalation/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-escalation/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:32:48.154Z
content_sha256: 90c33574a41371e8e116aaf40237141adcd6075ef8bcb9de993de2b543867b3e
---
|/data/knowledge-work-plugins-customer-support-skills-customer-escalation-skill|

---
stable_id: skills/knowledge-work-plugins-customer-support-skills-customer-research-skill
type: skills
title: customer-research
summary: Research customer questions by searching across documentation,
  knowledge bases, and connected sources, then synthesize a confidence-scored
  answer. Use when a customer asks a question you need to investigate, when
  building background on a customer situation, or when you need account context.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/customer-research/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-research/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:59.607Z
content_sha256: 9c504672d26dbb01ad4bb527a5352399760503aea0edf83bd3695e6bc346a128
---
|/data/knowledge-work-plugins-customer-support-skills-customer-research-skill|

---
stable_id: skills/knowledge-work-plugins-customer-support-skills-draft-response-skill
type: skills
title: draft-response
summary: Draft a professional customer-facing response tailored to the situation
  and relationship. Use when answering a product question, responding to an
  escalation or outage, delivering bad news like a delay or won't-fix, declining
  a feature request, or replying to a billing issue.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/draft-response/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/draft-response/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:32:48.228Z
content_sha256: 1a201228b75a98fc3b5d45090cb7443d50df204b2ee748bfc8970790a64f0026
---
|/data/knowledge-work-plugins-customer-support-skills-draft-response-skill|

---
stable_id: skills/knowledge-work-plugins-customer-support-skills-kb-article-skill
type: skills
title: kb-article
summary: Draft a knowledge base article from a resolved issue or common
  question. Use when a ticket resolution is worth documenting for self-service,
  the same question keeps coming up, a workaround needs to be published, or a
  known issue should be communicated to customers.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/kb-article/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/kb-article/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:32:48.086Z
content_sha256: cfc300f5ecc5128910a8ff04514d565a45ca9178bf1dc2a40cc40e2ce4db9292
---
|/data/knowledge-work-plugins-customer-support-skills-kb-article-skill|

---
stable_id: skills/knowledge-work-plugins-customer-support-skills-ticket-triage-skill
type: skills
title: ticket-triage
summary: Triage incoming support tickets by categorizing issues, assigning
  priority (P1-P4), and recommending routing. Use when a new ticket or customer
  issue comes in, when assessing severity, or when deciding which team should
  handle an issue.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/ticket-triage/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/ticket-triage/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:59.499Z
content_sha256: d0e5e95443e358ad2a74811b196071d10807ca95aa20351ab5760feeecee1294
---
|/data/knowledge-work-plugins-customer-support-skills-ticket-triage-skill|

---
stable_id: playbooks/playbook-scenario-customer-support
type: playbooks
title: "Playbook: Scenario - Customer Support"
summary: A practical reading path for triage, ticketing, and support ops workflows.
tags:
  - playbooks
  - scenario-customer-support
  - category-communication
source_url: ""
license: ""
upstream_ref: ""
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:33:28.674Z
content_sha256: 8a7e47ed81e19552b8d5e08b8ee37c9aab87a82ca8b7120ac287e53134b293f9
---
|/data/playbook-scenario-customer-support|
