---
stable_id: skills/knowledge-work-plugins-customer-support-skills-customer-research-skill
type: skills
title: customer-research
summary: Research customer questions by searching across documentation,
  knowledge bases, and connected sources, then synthesize a confidence-scored
  answer. Use when a customer asks a question you need to investigate, when
  building background on a customer situation, or when you need account context.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/customer-research/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-research/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:31:59.607Z
content_sha256: 9c504672d26dbb01ad4bb527a5352399760503aea0edf83bd3695e6bc346a128
---
