---
stable_id: skills/knowledge-work-plugins-customer-support-skills-draft-response-skill
type: skills
title: draft-response
summary: Draft a professional customer-facing response tailored to the situation
  and relationship. Use when answering a product question, responding to an
  escalation or outage, delivering bad news like a delay or won't-fix, declining
  a feature request, or replying to a billing issue.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/draft-response/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/draft-response/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:32:48.228Z
content_sha256: 1a201228b75a98fc3b5d45090cb7443d50df204b2ee748bfc8970790a64f0026
---
