---
stable_id: skills/knowledge-work-plugins-customer-support-skills-customer-escalation-skill
type: skills
title: customer-escalation
summary: Package an escalation for engineering, product, or leadership with full
  context. Use when a bug needs engineering attention beyond normal support,
  multiple customers report the same issue, a customer is threatening to churn,
  or an issue has sat unresolved past its SLA.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/customer-escalation/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/customer-escalation/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:32:48.154Z
content_sha256: 90c33574a41371e8e116aaf40237141adcd6075ef8bcb9de993de2b543867b3e
---
