---
stable_id: skills/knowledge-work-plugins-customer-support-skills-kb-article-skill
type: skills
title: kb-article
summary: Draft a knowledge base article from a resolved issue or common
  question. Use when a ticket resolution is worth documenting for self-service,
  the same question keeps coming up, a workaround needs to be published, or a
  known issue should be communicated to customers.
tags:
  - source-knowledge-work-plugins
  - plugin-customer-support
  - plugin-component-skills
  - plugin-skill
  - category-communication
source_url: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/customer-support/skills/kb-article/SKILL.md
license: ""
upstream_ref: https://github.com/anthropics/knowledge-work-plugins/blob/main/customer-support/skills/kb-article/SKILL.md
github_stars: null
github_forks: null
github_is_organization: null
retrieved_at: 2026-06-11T08:32:48.086Z
content_sha256: cfc300f5ecc5128910a8ff04514d565a45ca9178bf1dc2a40cc40e2ce4db9292
---
