Frequently Asked Questions

What is Basjoo?

Basjoo is an open-source AI customer service platform that provides embeddable chat widgets with knowledge base retrieval.

How does it work?

Basjoo uses LLM providers for natural language understanding and Qdrant for vector-based knowledge retrieval. It supports multiple LLM providers including OpenAI-compatible, Google, and Anthropic.

Can I use it with my own knowledge base?

Yes, you can import knowledge from URLs (web pages) or Q&A pairs in JSON/CSV format.