# Official sources

Use this reference only when you need source grounding for Alibaba Cloud support process behavior or the detailed source list.

## Alibaba Cloud documentation

Use these as starting points, not as proof of the user's current support case status or account tier:
- https://www.alibabacloud.com/help/en/support/user-guide/submit-a-ticket
- https://status.alibabacloud.com/
- https://status.aliyun.com/
- https://www.alibabacloud.com/help/en/support/user-guide/technical-support-plans
- https://www.alibabacloud.com/help/en/cms/user-guide/what-is-cloud-monitor
- https://www.alibabacloud.com/help/en/sls/user-guide/what-is-log-service
- https://www.alibabacloud.com/help/en/actiontrail

## Grounding rule

Official documentation explains Alibaba Cloud support SLA commitments, severity tier behavior, and support process. It does not prove the user's current support tier, ticket status, or account manager assignment. Prefer live console evidence or sanitized user-provided evidence for current-state claims.
