# Official sources

Use this reference only when you need source grounding for Alibaba Cloud support, monitoring, or logging service behavior or the detailed source list.

## Alibaba Cloud documentation

Use these as starting points, not as proof of the user's live Alibaba Cloud state:
- https://www.alibabacloud.com/help/en/support/user-guide/submit-a-ticket
- https://status.alibabacloud.com/
- https://status.aliyun.com/
- https://www.alibabacloud.com/help/en/cms/user-guide/what-is-cloud-monitor
- https://www.alibabacloud.com/help/en/sls/user-guide/what-is-log-service
- https://www.alibabacloud.com/help/en/rds
- https://www.alibabacloud.com/help/en/actiontrail
- https://www.alibabacloud.com/help/en/support/user-guide/technical-support-plans

## Grounding rule

Official documentation explains Alibaba Cloud support SLA commitments and service behavior. It does not prove the user's current incident state, ticket status, or account-specific support tier. Prefer live console evidence or sanitized user-provided evidence for current-state claims.
