---
title: "AnythingLLM Cloud Privacy Policy"
description: "Privacy Policy for AnythingLLM Cloud"
---

# Privacy Policy

This policy was last updated on July 1, 2024.

We at Mintplex Labs Inc prioritize the protection of your privacy. This Privacy Policy explains our practices regarding the collection, use and disclosure of information that we receive through our hosted cloud service of AnythingLLM. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services, nor does it apply to self-hosted instances of AnythingLLM. For any inquiries regarding this privacy policy or to exercise your legal rights, please reach out to us at team@mintplexlabs.com.

## How We Use Your Data

### AnythingLLM Cloud Registration

Upon registering for AnythingLLM cloud, we collect your name, email and organization to establish a contractual relationship enabling access to our platform. We utilize PostHog to enhance our product understanding and optimize user experience. Additionally, our Payment Provider - Stripe, collects further details, such as address and credit card information, to facilitate payment processing. You retain the option to delete your AnythingLLM cloud account.

### Instance Access and Management

Our team may access your AnythingLLM hosted instance solely for the purposes of debugging, maintenance, and regular customer satisfaction services. This access is strictly limited to necessary operational functions and maintaining service quality.

### Data Privacy and Sharing

We do not share, make visible, or disseminate any generated content, uploaded materials, or activity generated on your instance beyond anonymous telemetry data. Users have the option to disable telemetry collection through the application user interface.

### Website Usage Information

With consent, we collect website usage data to enhance user experience and website performance. PostHog may be utilized for this purpose.

## Third-Party Services

We utilize the following third-party services:

- Stripe for payment processing
- PostHog for analytics
- Amazon Web Services for infrastructure

## Data Storage and Security

Your data is stored and processed using Amazon Web Services infrastructure. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

## Deletion of Data

Upon cancellation of service, failure to pay, or manual termination, no information about your instance, use, or data is retained. The instance and its associated data is permanently deleted from our systems and cannot be recovered at the exact time of cancellation for any reason.

## Your Rights

Under applicable data protection laws, you have various rights, including:

- Access to your personal data
- Correction of inaccurate data
- Erasure of your data
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
- Right to lodge a complaint with the relevant supervisory authority

## Data Retention

We retain personal data only as long as necessary for its intended purpose, including legal and reporting requirements. Upon service termination or account deletion, all instance data is permanently removed from our systems.

## Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

## Contact Information

For any questions about this Privacy Policy, please contact us at:

- Email: team@mintplexlabs.com
