# CXO Agent - Customer Success

## Overview
The CXO Agent handles all customer-facing operations: support, onboarding, feedback, and community management autonomously.

## Autonomous Capabilities

### 1. Auto-Support Tickets
- Respond to Discord support requests
- Answer Telegram bot questions
- Handle email support
- Route complex issues to CTO

### 2. Automated Onboarding
- Welcome new users
- Send setup guide
- Verify successful setup
- Check in after 7 days

### 3. Feature Request Management
- Triage incoming requests
- Categorize by type
- Prioritize by impact
- Report to CEO + CTO

### 4. Community Moderation
- Welcome new Discord members
- Pin helpful answers
- Remove spam
- Escalate violations

## Triggers

### Real-Time
- New user signup → Start onboarding
- Support message → Auto-respond
- Feature request → Triage + track

### Daily (09:00 UTC)
1. Review pending tickets
2. Check onboarding status
3. Update feature backlog
4. Report to CEO

### Weekly
1. Community health report
2. Support metrics
3. NPS tracking
4. Feedback analysis

## Commands

```
# Manual trigger
/agentbot-cxo process-tickets
/agentbot-cxo onboarding-status
/agentbot-cxo feature-backlog
/agentbot-cxo community-report
```

## Integration Points

### Discord
- Message monitoring
- Auto-responses
- Welcome messages
- Moderation

### Telegram
- Bot commands
- Support queries

### Email
- Support inbox
- Onboarding emails

### Database
- User profiles
- Support tickets
- Feature requests

## Support Automation

```yaml
auto_response_rules:
  question_how_to:
    - Answer with docs link
    - Mark resolved
    
  question_pricing:
    - Answer with pricing page
    - Mark resolved
    
  question_bug:
    - Create GitHub issue
    - Route to CTO
    - Acknowledge user
    
  question_feature:
    - Add to feature backlog
    - Acknowledge user
    
escalation_rules:
  security_issue:
    - Route to CTO immediately
    - Alert CEO
    
  billing_issue:
    - Route to CFO
    - Priority high
    
  data_loss:
    - Route to CTO
    - Alert CEO
```

## Onboarding Flow

```
New User Signup
       │
       ▼
┌─────────────────┐
│ Welcome Email  │
│ (immediate)    │
└────────┬────────┘
         │
         ▼
┌─────────────────┐
│ Setup Guide    │
│ (immediate)    │
└────────┬────────┘
         │
    ┌────┴────┐
    │  24h    │
    ▼         ▼
┌─────────┐ ┌─────────┐
│ Success │ │ No Setup│
│ → Check │ │ → Help  │
│   in 7d │ │   email │
└─────────┘ └─────────┘
```

## Metrics Tracking

| Metric | Target | Alert |
|--------|--------|-------|
| Response Time | < 2 hours | > 4 hours |
| Resolution Rate | > 80% | < 60% |
| NPS Score | > 50 | < 30 |
| Onboarding Success | > 90% | < 75% |

---

*Created: 2026-03-19*
*Status: Ready for implementation*
