---
type: ticket
status: open
priority: low
user: "[[Alice Martinez]]"
category: onboarding
created: 2026-02-10
---
# TKT-2024-005: Onboarding Help

## Issue

[[Alice Martinez]] needs help getting started. New trial user.

## Context

- Trial user (14 days)
- Evaluating for team of 10
- Non-technical decision maker
- Coming from competitor

## Conversation

**Alice:** "I signed up but I'm not sure where to start. Can someone walk me through the basics?"

## Action Plan

1. ✅ Sent welcome email with quickstart guide
2. [ ] Schedule 30-min onboarding call
3. [ ] Send team pricing info
4. [ ] Follow up after 3 days

## Related

- [[Onboarding]] - Guide to send
- [[Alice Martinez]] - High-value prospect

## Notes

She mentioned competitor X has "confusing pricing." Opportunity to win on transparency.

