---
type: ticket
status: resolved
priority: high
user: "[[Sarah Chen]]"
category: billing
created: 2026-01-28
resolved: 2026-01-29
resolution: "Card updated, 1-week credit applied"
resolution_time_hours: 18
---
# TKT-2024-001: Payment Failed

## Issue

[[Sarah Chen]]'s monthly payment failed. Card declined.

## Context

- Premium tier ($99/mo)
- Card on file expired
- Auto-retry failed 2x

## Resolution

1. Contacted Sarah via email
2. She updated card details
3. Payment processed successfully
4. Applied 1-week credit for inconvenience

## Related

- [[Billing]] - FAQ reference
- [[Sarah Chen]] - Customer profile

## Notes

Sarah was frustrated but appreciated quick resolution. Mentioned this was second billing issue in 3 months.

