---
type: user
tier: trial
joined: 2026-02-10
aliases:
  - Alice
  - Alice Martinez
sentiment: positive
last_contact: 2026-02-10
---
# Alice Martinez

New trial user. Going through [[Onboarding]].

## Preferences

- Prefers video calls for complex topics
- Timezone: CST (UTC-6)
- Non-technical - needs simple explanations

## Account Context

- Free trial (14 days remaining)
- Evaluating for team of 10
- Competitor: Currently using Competitor X

## Issue History

- 2026-02-10: [[TKT-2024-005]] - Onboarding help (open)

## Notes

- Came from competitor due to pricing
- Decision maker for her team
- Schedule demo for next week
- High conversion potential

## Open Items

- [ ] Send comparison doc vs Competitor X
- [ ] Schedule team demo

