# Control 2.9: Agent Performance Monitoring and Optimization - Screenshot Specifications

## Required Screenshots

| Filename | Portal | Navigation Path | What to Capture |
|----------|--------|-----------------|-----------------|
| `01-copilot-analytics-overview.png` | Copilot | Agent → Analytics | Analytics overview dashboard |
| `02-copilot-analytics-sessions.png` | Copilot | Analytics → Sessions | Session metrics |
| `03-copilot-analytics-topics.png` | Copilot | Analytics → Topics | Topic performance |
| `04-copilot-analytics-satisfaction.png` | Copilot | Analytics → Customer satisfaction | CSAT scores |
| `05-copilot-analytics-resolution.png` | Copilot | Analytics → Resolution rate | Resolution metrics |
| `06-ppac-capacity.png` | PPAC | Resources → Capacity | Capacity usage |
| `07-appinsights-dashboard.png` | Azure | Application Insights | Custom telemetry dashboard |

## Notes for Verification

- Analytics show agent performance trends
- Session data is being captured
- CSAT tracking is enabled
- Capacity usage is within limits

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[Back to Control 2.9](../../controls/pillar-2-management/2.9-agent-performance-monitoring-and-optimization.md)
