# Sales FAQ

> 🌐 中文版本 / Chinese version: [SALES_FAQ.md](SALES_FAQ.md)
> Apache License 2.0 · Author: Morris Lu (盧業興) · Tiger AI 虎智科技
> Source: <https://github.com/MorrisLu-Taipei/GenAI-Consulting-Methodology-Toolkit>

The 20 questions clients most often ask during sales conversations, with standard answers.

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### Q1. How are you different from a Big-4 consultancy?

Big-4 firms produce great methodology decks but hand implementation to vendors. We deliver methodology, training, and verifiable artifacts in one flow — learners walk out with real Prompt Libraries, Skills, Workflows, and Agents. The methodology does not stay in a slide deck.

### Q2. Pricing structure?

Four tiers — half-day taster, 1-day workshop, 2-day bootcamp, 6-12-week consulting project. Final pricing is scoped per headcount, industry, and customization needs.

### Q3. How long is an engagement?

~6-12 weeks total: 2-4 weeks Diagnose + 4-8 weeks Build + 2-4 weeks Deliver. Phased delivery is available to match the client's pace.

### Q4. What do clients need to provide?

Training venue, learner availability, an IT sandbox environment, a system inventory, and key personnel available for interviews. We provide the methodology, materials, platform-onboarding help, and consultants.

### Q5. Can it be customized?

Yes. The questionnaire is extended with industry-specific questions, cases are swapped to your scenarios, and the course ratio adjusts to your L1-L5 score.

### Q6. We already have ChatGPT Enterprise / Copilot — do we still need this?

That is a tool, not organizational capability. L1 OpenWebUI is the governance entry point; L2-L5 convert tools into verifiable enterprise capability. Right now you are stuck at the L1 "individual heroes" stage.

### Q7. How do we choose between Cloud / Hybrid / On-Prem?

Cloud — low cost, fast, suitable for non-sensitive data. Hybrid — balances compliance and cost. On-prem — for finance, healthcare, government, and defense. We have a deployment-mode scoring matrix to help decide.

### Q8. Is sensitive data safe?

Governance is built in from L1: accounts, permissions, model visibility, redaction, no-egress policy, and audit logs. A full on-premises deployment that never leaves your environment is available.

### Q9. How is ROI measured?

Three levers: time saved (white-collar staff free up 8-12 hr/week), quality improved (FCR / win rate / report errors), and risk reduced (missed complaints, compliance). Every project comes with an ROI tracking matrix and KPIs.

### Q10. What company size is this for?

We have run engagements from 30 to 3,000 employees. Under 30 — start with the half-day taster. Over 3,000 — phased rollout by department is recommended.

### Q11. Must we go through all 5 levels?

No. Most clients start with L1-L3, see ROI within 6-12 months, then decide on L4-L5. But you cannot skip levels.

### Q12. Can we choose the AI provider?

Yes — we are vendor-agnostic. OpenAI, Anthropic, Google, Mistral, and local Llama are all supported. We recommend based on your compliance, cost, and performance needs.

### Q13. Will learners actually use it after class?

Each learner produces at least one Skill or Workflow in class, with Stage Gate sign-off. There is 30/60/90-day follow-up, and Skills enter the Skill Library as organizational assets.

### Q14. Can you train our trainers?

Yes. A train-the-trainer add-on is available: licensed materials, instructor certification, and periodic refreshers.

### Q15. We use SAP / Oracle ERP — can it integrate?

Yes. The L3 n8n course includes an ERP PoC library (orders, inventory, shipping, reconciliation, month-end). Custom integration needs can be addressed via L4 Hermes Agent.

### Q16. Who owns the IP of the deliverables?

The client fully owns the in-class artifacts (Prompt / Skill / Workflow / Agent). The methodology itself is Apache 2.0 open-source, with attribution preserved.

### Q17. Is there academic grounding for the methodology?

Mentor Prof. Michael Rosemann (QUT) is an international leader in the BPM Maturity Model and enterprise innovation methodology. This work extends and localizes his frameworks.

### Q18. Which Agent platform do you use?

L4 uses the Hermes Agent architecture; L5 cites HKUDS/ClawTeam (MIT). Both are open-source with no vendor lock-in.

### Q19. How is failure handled?

Each Stage Gate is a stop-and-review point. We do not force advancement to the next level. Reports explicitly record why a gate failed and the recommended next steps.

### Q20. How do we get started?

Fill in the 10-question survey → a 30-minute 1-on-1 debrief → a customized proposal. The whole intake can start within 1-2 weeks.

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Contact: Morris Lu (盧業興) · Tiger AI 虎智科技 · <https://github.com/MorrisLu-Taipei/GenAI-Consulting-Methodology-Toolkit>
