Terms of Service

Last updated: · Effective:

These Terms govern your use of Roam's paid and early-access services (PR Replay, Roam Review, Roam Cloud, and private-deployment pilots) and the roam-code.com website. The open-source CLI is governed by its Apache 2.0 license on GitHub (and the same package on PyPI) — these Terms do not change that license and impose no additional obligation on free CLI use.

By using a paid service, you agree to these Terms. If you don't agree, don't use the paid services.

Procurement reviewers: the operational companions to this contract are the privacy policy, the trust & compliance posture page, and the security policy. Refund mechanics live on the refund policy. The DPA and the PR Replay SOW carry the GDPR Article 28 processor terms and the per-engagement commercial terms.

1. Who you're contracting with

You're contracting with Cranot (Dimitris), a sole-trader operating from Athens, Greece, contactable at hello@roam-code.com.

2. Order of precedence

Where you've signed a Statement of Work or order form for a paid engagement, the documents apply in this descending order — the higher document controls on any conflict:

  1. The signed Statement of Work or order form (e.g. the PR Replay SOW).
  2. The Data Processing Addendum (DPA), where personal data is processed on your behalf.
  3. These Terms of Service.
  4. The privacy policy and the refund policy as incorporated by reference.

Free use of the open-source CLI is governed solely by its Apache 2.0 license; these Terms apply to that CLI only when you also use the paid services or the website.

3. The services

Paid offerings may include:

Pricing and feature lists are on the homepage and any per-tier pricing page. Pricing is subject to change; the price you sign at is locked for the term you committed to (annual or monthly).

4. Free trials and money-back

Some plans offer a free trial. The trial converts to a paid subscription at the end of the trial period unless you cancel beforehand.

Refund terms are documented on the Refund Policy and, for custom engagements, in the signed SOW or order form.

5. Acceptable use

You agree not to:

We may suspend or terminate accounts that materially breach these terms, with prior notice except where the breach is severe enough to warrant immediate action.

6. Your data and intellectual property

Your code is yours. Your repository content remains your IP.

For Roam Review: PR diffs are processed ephemerally in our cloud, or in a separately scoped private-deployment pilot when hosted processing is blocked by policy, and discarded after analysis. We do not retain or train on your source code. We do retain analysis metadata (verdict, finding count, confidence) for audit-trail purposes — never the diff text itself.

For Roam Cloud: only metrics are uploaded — never source code. See the Privacy Policy for the precise list.

We grant you a non-exclusive, non-transferable license to use the paid services for your internal business purposes for the duration of your subscription.

7. Service-level commitments

Roam Cloud and Roam Review are early access / planned as of 2026-05-18; SLAs activate at general availability. The post-GA target is 99.5% monthly uptime, measured by external uptime monitoring ([TBD: monitoring vendor — BetterStack or UptimeRobot, named at GA]). This is a target, not a guarantee; we make no claim of 100% availability. Until GA, both services run on a best-effort basis when enabled for a design partner. Private-deployment pilots run in the customer's environment under the support terms in the order form.

Maintenance windows are announced 48 hours in advance where possible. For private-deployment pilots, support response targets are documented in your individual SLA.

8. Warranty disclaimer

Roam analyses code; it does not guarantee that all bugs, security vulnerabilities, or compliance issues will be detected. Findings are advisory.

To the fullest extent permitted by applicable law, the services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, or accuracy of results.

Mandatory consumer-protection rights under Greek and EU law are not affected by this clause.

9. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of these Terms or use of the services is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or €100, whichever is greater.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, whether based on contract, tort, statute, or any other theory.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, death, personal injury, or any other liability that cannot be excluded under applicable law.

10. Termination

You may cancel your subscription at any time from your account dashboard, or by emailing hello@roam-code.com. Cancellation takes effect at the end of the current billing period; for annual plans, see the Refund Policy.

We may terminate for cause if you materially breach these Terms and fail to cure within 14 days of notice. Upon termination, we will delete your account data within 30 days (longer for billing records, per Greek tax law).

11. Governing law and disputes

These Terms are governed by the laws of Greece, without regard to conflict-of-law principles. The competent courts of Athens, Greece have exclusive jurisdiction over any dispute arising out of these Terms.

EU consumers retain the protections of mandatory consumer-protection law in their country of residence, including the right to bring proceedings in their local courts where applicable.

12. Changes to these Terms

We may modify these Terms by posting an updated version on this page and notifying active subscribers by email at least 30 days in advance. If you don't agree to the change, you may cancel before the new Terms take effect, with a pro-rata refund for any unused portion of an annual subscription.

13. Miscellaneous

Subject to the order of precedence in §2, these Terms are the agreement between us for your use of the paid services and the website. Where a signed SOW or DPA covers an engagement, that document controls on any conflict per §2. If any provision is held unenforceable, the rest stays in force. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a sale or restructuring of the business — including to a successor entity on incorporation (e.g. into an IKE) on 30 days' notice, matching the assignment clause in SOW §14.

14. Related documents

Questions about these Terms? hello@roam-code.com.