# Support

## Getting Help

- Grinta is supported as a **CLI-first** tool. See [docs/SUPPORT_MATRIX.md](docs/SUPPORT_MATRIX.md) for platform and installation support scope.
- Read the docs first:
  - docs/QUICK_START.md
  - docs/USER_GUIDE.md
  - docs/TROUBLESHOOTING.md
- If the docs do not answer it, open an issue with the appropriate GitHub Issue Template:
  - [Open an issue](https://github.com/josephsenior/Grinta-Coding-Agent/issues/new/choose)

## Reporting Security Issues

Do not open public issues for vulnerabilities.

- Preferred: open a private advisory at [Create advisory](https://github.com/josephsenior/Grinta-Coding-Agent/security/advisories/new)
- Alternative: email [security@app.ai](mailto:security@app.ai)

## What to Include in Support Requests

- Operating system and shell
- Python version and install method
- Grinta version or commit SHA
- LLM provider/model and relevant settings (without secrets)
- Exact steps to reproduce
- Relevant logs from logs/llm/default (with sensitive values removed)

## Response Targets (Best Effort)

- Bug reports: initial triage within 5 business days.
- General support questions: response target within 7 business days.
- Security reports: acknowledgement within 48 hours (see `SECURITY.md`).
