## You might be wondering...

### Can I cancel at anytime?

Yes, you can cancel anytime no questions are asked while you cancel but we would highly appreciate if you will give us some feedback.

### My team has credits. How do we use them?

Once your team signs up for a subscription plan. This is where we sit down, grab a cup of coffee and dial in the details.

### How does Preline's pricing work?

Our subscriptions are tiered. Understanding the task at hand and ironing out the wrinkles is key.

### How secure is Preline?

Protecting the data you trust to Preline is our first priority. This part is really crucial in keeping the project in line to completion.

### How do I get access to a theme I purchased?

If you lose the link for a theme you purchased, don't panic! We've got you covered. You can login to your account, tap your avatar in the upper right corner, and tap Purchases. If you didn't create a login or can't remember the information, you can use our handy Redownload page, just remember to use the same email you originally made your purchases with.

### Upgrade License Type

There may be times when you need to upgrade your license from the original type you purchased and we have a solution that ensures you can apply your original purchase cost to the new license purchase.