# ax CLI — Troubleshooting

Consult this only when an `ax` command fails. Do NOT run these checks proactively.

## Check version first

If `ax` is installed (not `command not found`), always run `ax --version` before investigating further. The version must be `0.14.0` or higher — many errors are caused by an outdated install. If the version is too old, see **Version too old** below.

## `ax: command not found`

**macOS/Linux:**
1. Check common locations: `~/.local/bin/ax`, `~/Library/Python/*/bin/ax`
2. Install: `uv tool install arize-ax-cli` (preferred), `pipx install arize-ax-cli`, or `pip install arize-ax-cli`
3. Add to PATH if needed: `export PATH="$HOME/.local/bin:$PATH"`

**Windows (PowerShell):**
1. Check: `Get-Command ax` or `where.exe ax`
2. Common locations: `%APPDATA%\Python\Scripts\ax.exe`, `%LOCALAPPDATA%\Programs\Python\Python*\Scripts\ax.exe`
3. Install: `pip install arize-ax-cli`
4. Add to PATH: `$env:PATH = "$env:APPDATA\Python\Scripts;$env:PATH"`

## Version too old (below 0.14.0)

Upgrade: `uv tool install --force --reinstall arize-ax-cli`, `pipx upgrade arize-ax-cli`, or `pip install --upgrade arize-ax-cli`

## SSL/certificate error

- macOS: `export SSL_CERT_FILE=/etc/ssl/cert.pem`
- Linux: `export SSL_CERT_FILE=/etc/ssl/certs/ca-certificates.crt`
- Fallback: `export SSL_CERT_FILE=$(python -c "import certifi; print(certifi.where())")`

## Subcommand not recognized

Upgrade ax (see above) or use the closest available alternative.

## Still failing

Stop and ask the user for help.
